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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

Customers who have visited Hawaii rated the Generali Global Assistance Preferred plan
4.32 out of 5
12
ratings and reviews
91%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
Since we had no problems with our vacation, I can't really say wether the policy and customer service were easy to deal with, which is a good thing. But I will use them again as it did give us "some peace of mind" knowing there would be help in reimbursements if our trip went array.
Kathleen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
The trip was canceled by Viking because because they could not come ashore in Hawaii due to Covid. I filed a claim with Generali and they said I would be credited the $600+ on my credit card but I have never received it. Called them and they have not responded. Poor customer service and I will use a different company for my next trip.
Juanita A. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    We thank you for your feedback. Please see the response provided by Generali below:

    "We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. Our records indicate that a policy exception was approved and processed on 12/31/21. It can take up to 2 billing cycles for a credit to show up on your credit card statement. Should you have any additional questions, please contact (800) 348-9505 or [email protected] for further assistance. "
    Jan 13,2022
Generali Global Assistance Preferred
A silent partner
Frank P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
General Global Assistance offers a variety of plans for travel insurance and I found one that suited my needs. Did not get coverages I didn't need or didn't want but did get excellent coverages I did want. Traveling outside the U.S. it's important to have emergency travel plan back ups and I had peace of mind knowing I was well covered by General Global Assistance. I didn't need to make a claim, for which I am thankful. But it was nice knowing I had General Global Assistance to rely on, if necessary.
Susan R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Having the insurance relieved us of worry during our vacation. Thanks!
Paul D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Compared to other plans, this gave me exactly what I was looking for and at a reasonable price. Thank goodness we didn't have to file any claims and our trip was perfect. Communication was great and application easy.
Jeffrey H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
As usual this something you buy and hope you will not have to use. We did not have to use this, so I can not vouch how well it worked.
Raymond N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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