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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

Customers who have visited the Netherlands rated the Generali Global Assistance Preferred plan
4.72 out of 5
25
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Preferred
So glad my husband and I never had to file a claim but gave us both security that we were covered. Thank you! Valerie Kelleher
Valerie K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I guess it was a good policy although I never had to file a claim.
Stephen D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
We didn’t have to use the coverage provided but the peace of mind knowing we would be covered was well worth the price
Robert W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Client representative was friendly and helpful when I called for advice on whether or not to file a claim. Link was sent immediately. We were very impressed with the quick response time and that the claim was paid in full
Wendy T. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Plan provided peace of mind for our trip. The cruise protection plan with cruise line did not provide adequate medical coverage. I did not get details before purchasing, so next time may just buy one policy with the coverage I need.
Rodger G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Easy to understand the coverages and charges I didn't need to file a claim but our connecting flight to our Amsterdam flight was delayed 4 hours due to mechanical problems. Luckily we were put on a flight on another airline. Had we been stuck in ORD for the night it was nice to know the insurance would have kicked in to help out.
john d. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I did not need to file a claim which is always a good thing.
The only negative is the price of insurance plans.
Darlene S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
The escalation of cost for these policies due solely to age is understandable, but the steepness of that escalation should be modified for those clients such as myself who are on no medications because despite their age they are in good health. I know you can't simply accept my word on that fact, but it would be nice if a way to communicate that information in a form that would not force you to simply accept my word.
Edward M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments.

    Comprehensive plan premiums are generally based on trip cost, age of travelers and length of trip. It is possible that what you are seeing as a significant increase to rates as the result of age may also be due to a higher trip cost and longer length of trip.

    Although the travel industry is well aware that there are many travelers who may be healthier than others, it is a determination that cannot be made exclusively by purchasing a policy through an online website. That would most likely require prior medical testing which would be an expense that would probably increase your rates.

    Please keep in mind that we offer a wide selection of Comprehensive plans. Our licensed insurance experts are always happy to explain any part of the policy. We are available by phone at 800-487-4722 or by chat 7 days a week.
    May 10,2019
Generali Global Assistance Preferred
When I had to contact the company to make changes prior to leaving on my trip, sadly the phone rep I talked to was not at all helpful when I posed a question to him. His tone was uncalled for. Since this was my first time using this company’s plan, I don’t think I would be likely to recommend this company to others, nor do I think I will use them again when I purchase insurance.
Kawanna A. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry to hear that your Generali customer care representative was not helpful and did not handle your call professionally. Generali actually has a high customer service approval rating so we hope that you will consider giving them another chance.

    Please keep in mind that you can also contact InsureMyTrip at (800) 487-4722 for assistance prior to your travel with questions.
    Sep 25,2018
The trip included a
cruise
Generali Global Assistance Preferred
Did not have to file a claim, but satisfied that the cost was reasonable considering that the coverage was broad and included the items most important to me.
David K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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