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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

Customers who have visited Egypt rated the Generali Global Assistance Preferred plan
4.04 out of 5
9
ratings and reviews
88%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
I have tried calling but your lines are busy due to the pandemic, I understand. But I would like to speak to someone to confirm what would have been covered or not covered under my policy if I had to cancel mid trip.
Coverage and satisfaction are place holders until I hear response.
Thanks
Michael M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Generali Global Assistance has offered the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you shortly."
    May 01,2020
The trip included a
tour
Generali Global Assistance Preferred
Too much money for too specific coverage for too short a time.
William S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for your feedback. Generali Global Assistance has provided the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. . As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason."
    May 01,2020
The trip included a
cruise
tour
Generali Global Assistance Preferred
We compared you with another provider and found Generali Global Assistance offered more.
Carolyn A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
As will all insurance a purchaser never knows how good it is unless a claim is filed. l We had the good fortunate of not needing to file a claim so are really not able to evaluate our policy.
Dorothy P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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