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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

Customers who have visited the United States rated the Generali Global Assistance Preferred plan
4.55 out of 5
65
ratings and reviews
96%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
My flight, for which I bought this plan, was canceled by the airline. It has NEVER been the case that I've been unable to claim costs for an airline-cancellation that resulted in a rebooking and other expenses. I was in for a rude shock when I was told by Generali that I should have read the fine print, which does not cover this kind of cancellation. Not only does this assume that I would know ahead of time what kind of trouble I would face, but that also, somehow, a cancellation by the airline itself is a problem that a passenger should bear with equanimity. Ridiculous.
Rodney F. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. Please see the response provided by Generali below:

    "We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Description of Coverage/Insurance Policy that’s available to you before purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage. The plan is unfortunately unable to provide coverage for every event that might cause an interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."
    Apr 07,2022
The trip included a
tour
Generali Global Assistance Preferred
Thank you.
Randall S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
I have never had to file a claim so can’t speak to that end. The purchase process was easy, but the cost of the plans were fairly expensive. Those of us who have never filed a claim should get a break on the price.
Cynthia F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Please see the response from Generali in regards to your review:

    "Thanks for your feedback. The calculated cost depends on a variety of factors including time to departure. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. You can contact us before or after you buy a plan at (800) 348-9505 or [email protected] for any help you need."
    Aug 20,2021
Generali Global Assistance Preferred
Even though we did not have to use this plan, we got it for piece of mind in case we needed to use it. It was a reasonable price for a just in case scenario. Would purchase again.
William W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Excellent communication. Prompt feedback. Prompt resolution. You’ve gained a loyal customer!
Timothy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
We have taken out similiar policies underwitten by the same insurer to this one on many trips in the past, including experiencing an earthquake and it's aftermath in January 2020.

Though we suffered no losses nor delays the folks at CSA were constantly in touch with us to ensure all was well and proactively offered assistance if needed.
Timothy J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
My flight was delayed by 6 hours, this plan provides some coverage only after 8 hours delays. Please check the details when buying.
Lev T. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We appreciate your feedback which we forwarded to Generali Global Assistance. Here is their reply:

    "Thank you for your review. We're sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/ Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim."
    Nov 25,2019
Generali Global Assistance Preferred
This plan is easy to sign up for and have bought it a number of times. I only use it for the medical coverage. While I have no health conditions, my policy has very limited out of network coverage. I have never filed a claim so can't speak to the claims process.
Theresa F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
I had not used it. I could not say much
Nancy C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
you guys are the best.
herbert m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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