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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

To learn more, see the Generali Global Assistance Preferred product page.

Customers rated the Generali Global Assistance Preferred plan
4.55 out of 5
1,600
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
the so called customer service reps, are so extremely abusive, completely out of control abusing the customer, refuse to grta supervisor...suporvisor don't return calls claims don't return calls. Claims statd everything asked for is missing whenevrty item was attached to the claim and a supervisor stated that when I verified the claim was receivdd
Ann S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We appreciate your review, Ann. Generali Global Assistance takes customer service very seriously, and we are sorry to hear that you didn’t receive the outstanding service you deserved. A dedicated claims team member is investigating your case further and will be in touch with you with any additional information.

    Sep 18,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
Did not have to file any claims, so there isn't any relevant feedback.
Neal S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We're thrilled your trip was a success! The next time you choose Generali Global Assistance for your trip protection, we have concierge services included in your Plan that you can use even before your trip! To learn more, please visit: generalitravel.com/care-services
    Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
Because I didn't need to use any of the benefits, I don't know if I would have a problem if I needed to
make a claim.
Helen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    If you chose us in the future, remember that some of your services are available to use even before your trip. Visit generalitravel.com/care-services to learn more.
    Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
Great value
Richard S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your feedback and purchase!
    Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
Quick turnaround from date I submitted a claim till the claim was completed. My ER visit during my vacation was covered and refunded. Thanks for quick service!
Robert C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
    Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
Fortunatley, did not need to use the policy this time, but have been very glad to have had it on the occasions when we did.
Frederick K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for the stellar review. Your confidence in our services is the best compliment we could ask for!
    Sep 12,2024
The trip included a
cruise
Generali Global Assistance Preferred
They refuse to reimburse me $150 for a doctors visit in France because the doctor doesn’t have a fax number. They have all the paperwork and bills and credit card receipts, but they won’t call him for whatever else they need and he has no fax machine.
Wendi L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Wendi. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].

    Sep 11,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
Thank goodness I didn't have to use it. However, it gave me piece of mind in the event of an issue.
I actually walked by the Generali office in Italy!!
Karen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate you taking the time to rate Generali Global Assistance - it's wonderful to know our efforts helped your travel experience while in Italy!
    Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
Generali cancelled my insurance 5 days before departure. No reason given. The only thing good I can say about them is that they refunded my premium immediately.
Patricia P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Patricia. We apologize for any inconvenience. Our records indicate that only the duplicate policy was cancelled, and you do have an active policy with us at this time. You should have received an email from our Customer Service team with additional information regrading your active policy. If you have any questions, please contact us at 800-348-9505 or via email at [email protected]

    Sep 11,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
Excellent Thank you
Janet L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We strive to exceed customer satisfaction!
    Sep 03,2024
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