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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

Customers rated the Generali Global Assistance Preferred plan
4.55 out of 5
1,048
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
My only concern was that the evacuation did not seem to be at the discretion of the policy owner, but at the discretion of others. Since we didn't have to make use of the policy (thank goodness!), I am not sure what would have actually happened.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Thankfully we didn’t test our trip insurance. That is a good thing!
Linda P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Didn't need to use it, but seemed to provide needed coverage.
Mary Ann F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Very helpful... met all my needs.
Price was right. Will use again next time I cruise
Diane R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Although we did not need to file a claim, we were very glad we had this insurance during COVID pandemic. Led to a stress free trip to St Maarten in March 2022.
Michael P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Glad I didn't have too use it!
George M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
The plan gives me the protection I need if a claim is made
William D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
My flight, for which I bought this plan, was canceled by the airline. It has NEVER been the case that I've been unable to claim costs for an airline-cancellation that resulted in a rebooking and other expenses. I was in for a rude shock when I was told by Generali that I should have read the fine print, which does not cover this kind of cancellation. Not only does this assume that I would know ahead of time what kind of trouble I would face, but that also, somehow, a cancellation by the airline itself is a problem that a passenger should bear with equanimity. Ridiculous.
Rodney F. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. Please see the response provided by Generali below:

    "We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Description of Coverage/Insurance Policy that’s available to you before purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage. The plan is unfortunately unable to provide coverage for every event that might cause an interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."
    Apr 07,2022
The trip included a
cruise
Generali Global Assistance Preferred
Our cruise was cancelled and we received a full refund from Royal Caribbean. The only money we did not get back was what we paid for insurance. Seems ironic, although we can use the insurance on another trip
John K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. We are sorry to learn you were unable to travel.

    Travel Insurance policies are typically non-refundable following the review period, which was 10 days following purchase for this plan. However, we are glad to hear that you are able to utilize this policy on a future trip.

    If you have any additional questions or concerns, please do not hesitate to contact our team of licensed representatives at 800-487-4722 or by email at [email protected]
    Mar 10,2022
Generali Global Assistance Preferred
Since we had no problems with our vacation, I can't really say wether the policy and customer service were easy to deal with, which is a good thing. But I will use them again as it did give us "some peace of mind" knowing there would be help in reimbursements if our trip went array.
Kathleen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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