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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

To learn more, see the Generali Global Assistance Preferred product page.

Customers rated the Generali Global Assistance Preferred plan
4.55 out of 5
1,335
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
It’s hard to rate travel insure when there was no need to file a claim. My only ratings can be based on cost and coverage comparisons with other companies offerings.
Guy R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Glad to have this travel insurance for peace of mind.
Teresa M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
You don't list anyplace for a beneficiary.
B Mercedes C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Didn't have to use the insurance but the coverage seemed good and gave peace of mind. Still, pretty expensive.
Thomas B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Felt reassured to have the coverage.
Louise M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
I had COVID and the insurance policy I paid for turned out to be absolutely useless. Never again will I use Generali Global Assistance company, this is why:

I tested positive for COVID using my home test kit while in Melbourne, AU. I tried but couldn’t find a testing facility to obtain an “official doctor notice”. I contacted Generali assistance line for help with locating a facility to certify my test result. They found a place in Perth (!) which is on the other side of the continent! After explaining this to the rep they advised me to use “Google” although I had told them I had already tried the Google route in vain and that’s why I was calling them. No other solution was offered. Now I can not even submit my claim because I don’t have a medical doctor notice certifying I had COVID. I do have pictures of the test result, but it is “not official”.
Inna S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Inna. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recordings to ensure our team is providing the best service possible. If you need any additional assistance after your travels, please contact us at 800-348-9505 or via email at [email protected].

    Jul 14,2023
The trip included a
tour
Generali Global Assistance Preferred
Just wish we had a coverage for lost items! I lost a 50th Anniversary Band!
Edward O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Our trip to Iceland was interrupted by a winter storm that caused a government mandated closure of the roads and prevented us from getting to our return flight. We had to reschedule for the next day at an additional charge. Generali denied what would seem to be obviously a trip interruption and/or delay using logic that defies common sense. They are not to be trusted to do the right thing. The fine print is more important than their concern for their customers.
Richard M. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback Richard. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].

    May 22,2023
The trip included a
cruise
Generali Global Assistance Preferred
Since I did not use the plan, (thankfullly) I am unable to determine if it was completely satisfactory.
Deborah B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I made a claim and was, eventually, compensated. However, it took many weeks, and Generali didn't give me information about my specific claim agent, so I couldn't get any answers outside of the automated system. It was frustrating to just sit and wait without knowing whether the claim was processed or not. In the end, I was reimbursed, so it turned out well
Elizabeth G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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