Travel Insurance Reviews Generali Global Assistance Premium
The Premium plan provides travelers with the highest level of coverage of the 3 comprehensive plans offered by Generali Global Assistance. This plan offers comprehensive trip cancellation and trip interruption coverage if you have to cancel or interrupt for one of the listed covered reasons, additional Cancel for Any Reason to residents of most states if all eligibility requirements are met, and world-wide emergency assistance services.
To learn more, see the Generali Global Assistance Premium product page.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Claim submitted and paid for all out of pocket expenses. No payment for delay in receiving luggage
PATRICIA N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
The only way to evaluate insurance is when a claim is made - which I did fortunately did not have to do.
Paul L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Due to a tragic medical situation with my sister (who is in a coma) I had to cancel my trip. Generali helped me with the cancellation fee with minimal hassle and an easy process. When one is grieving, such kind assistance is extremely valuable. I will definitely buy this plan again. At time of purchase, it was the best combination of benefits for the money, which is why I chose them.
Julia D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha FourezGenerali Global Assistance
We are sorry to hear about the circumstances surrounding your trip cancellation. Thank you for taking the time to leave us a positive review.Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
I had to cancel my month-long Mongolia trip due to a medical emergency that happened 10 days before departure.
I provided Generali with ALL the medical and airfare documents they requested. They claim that they need more documents but don't spell out which ones. I've provided all airfare proof of purchase and all airfare refunds due to the cancellation. My MD filled out their forms and attached all the reports about my medical exams during the emergency.
Generali does not answer emails. Getting a hold of a human being on the phone is impossible -- talking to bots and then disconnects.
I bought the most expensive policy + service and I receive near zero response.
I have had no problems with other premier trip insurance policies from other companies.
I would not recommend Generali to anyone.
I provided Generali with ALL the medical and airfare documents they requested. They claim that they need more documents but don't spell out which ones. I've provided all airfare proof of purchase and all airfare refunds due to the cancellation. My MD filled out their forms and attached all the reports about my medical exams during the emergency.
Generali does not answer emails. Getting a hold of a human being on the phone is impossible -- talking to bots and then disconnects.
I bought the most expensive policy + service and I receive near zero response.
I have had no problems with other premier trip insurance policies from other companies.
I would not recommend Generali to anyone.
Smadar L. would not
recommend this plan to a friend or relative.
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Angie
Thank you for sharing your feedback with us, Smadar. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
Easy to compare and select a policy that fit our needs.
Julie M. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thank you for your feedback and your purchase! We are happy you found the right coverage to fit your trip's needs.Jul 15,2024
The trip included a
cruise
Generali Global Assistance
Premium
I did not need to file a claim so I can not testify to how good the plan is. However the price was fair and it gave me peace of mind. Priceless.
Therese B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Jul 11,2024
The trip included a
tour
Generali Global Assistance
Premium
Submitted claim on-line. Paid within two weeks.
Debra G. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved to your satisfaction. Thank you for choosing to #TravelSmarter.Jun 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
Amazing responds. A claim was filed on the week of May 28. We have already gotten confirmation that reimbursement is on the way.
Michael C. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thank you for the positive rating, and feedback! We strive to exceed customer satisfaction!Jun 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
Generali "lost" my claim, even though I can log in to their website and clearly see it in their system, and I have an email confirmation from early April showing the claim being submitted and the policy number. But their representatives say they cannot see the claim. I'll never use Generali or Insure My Trip again.
Michael W. would
recommend this plan to a friend or relative.
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Angie
Hello Michael. We are sorry to hear about your negative experience with your claim. Unfortunately, we are unable to locate a claim based on the information in the review. Please email our marketing team so we can offer further assistance @[email protected] with additional information including your claim number. We hope to hear from you soon.
Jun 20,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
No adverse events requiring any claims with this policy. The coverage was mandated by the tour company (gAdventures) that we used to travel through Turkey for 16 days.
Thomas L. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
That's great to hear! Thanks so much for sharing your experience and choosing to #TravelSmarter.May 22,2024