Travel Insurance Reviews Generali Global Assistance Premium

The Premium plan provides travelers with the highest level of coverage of the 3 comprehensive plans offered by Generali Global Assistance. This plan offers comprehensive trip cancellation and trip interruption coverage if you have to cancel or interrupt for one of the listed covered reasons, additional Cancel for Any Reason to residents of most states if all eligibility requirements are met, and world-wide emergency assistance services.

Customers rated the Generali Global Assistance Premium plan
4.54 out of 5
1,630
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Premium
It was comforting to know I had added medical and emergency evacuation coverage if needed. Luckily, I didn’t need to use it!
Annabelle D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Cost seemed high. Service was very good. I'd use you again.

Thanks!
Patrick S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Did not have to use the coverage, which is a good thing. However, it was nice to have the coverage just in case.
Douglas P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
The process to buy the plan was easy and I chose to do so for peace of mind. I never had to use my plan so I cannot speak to its actual efficacy and reimbursement.
Dominika K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
Did not need to use cruise coverage. Feel much safer purchasing Travel Insurance through Insure My Trip then buying the insurance plan that the cruise line offers; that is keyed in their favor.
Marilynn J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
Should be less expensive.
Burton S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Never needed the insurance protection but the peace of mind was well worth the cost.
John E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
We had to cancel our trip to Hawaii due to medical issues, after purchasing non-refundable resort and air costs.

Thankfully, both the resort and Delta happily rescheduled our trip to later this year with no penalty; when we contacted Genrali to move our trip insurance to the new date, we were informed the price would now be $600, twice the original cost.

Customer service gave us the option to cancel the trip insurance through a process they call "exceptions," in which they will refund the original cost if provided evidence that the trip had been rescheduled with no penalties. I sent all documentation, including emails from the resort and changed plane reservations that clearly showed no penalty fee charged. Not good enough for Generali.

I guess I should have just filed a claim for the $5,000 trip cost, instead of trying to be the "good guy" and change the reservations to a time when we can travel. This is why we can't have nice things.

Live and learn. Would never buy trip insurance through this company again.
Jill G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I think this plan is OVER PRICED for a 16 day coverage. Happy I did not have to use it & deal with any hassles with the insurance company I made my purchase from.
Carol m. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for taking the time to submit your review.

    Comprehensive plan premiums are calculated based on the age of the travelers, trip cost, and length of trip. You chose to purchase the Generali Premium plan which was one of the few plans that included the preexisting condition waiver as long as you purchased the policy prior to or on the date of final payment and insured the total cost of your trip. The Premium plan was also the most expensive of the Generali plans since it offered very generous coverage limits and broad terms and conditions.

    In the future, you may wish to call us for a quote within 10 days of your initial trip payment for more competitive pricing on plans offering the preexisting condition waiver. We are available weekdays from 7:00 am to midnight ET and weekends from 9:00 am to 9:00 pm ET.
    Apr 25,2018
The trip included a
tour
Generali Global Assistance Premium
Luckily I did not have to use the coverage.
Rowena M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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