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Travel Insurance Reviews Global Alert

Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.

Learn more about Global Alert.

Customers rated Global Alert!
4.53 out of 5
2,330
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
Global Alert! Preferred
After we submitted our claim, with all required documentation, we waited 13 weeks before receiving our checks. Staff at the company handling our claim said that they had a backlog due to a large volume of hurricane-related claims. That may be true, but they should have put on more staff, or taken some other action to increase their claim processing capacity.
Christopher L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    You will be pleased to know that Global Alert / TripMate did follow through on your suggestion to add more staff. However, hiring is only the first step followed by intense and detailed training that spread over several months.

    We are pleased to hear that you did receive your claim checks even though it took 13 weeks. Now that the recent hires have completed training. Global Alert / TripMate claims are being processed on a more timely basis.
    May 01,2018
The trip included a
cruise
tour
Global Alert! Preferred
Global Alert treated us fairly. My only criticism is that it took 3 months to settle the claim.
CJ M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
Its hard to write a review for a policy you never needed to use however it did provide a piece of mind.
Betsy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Global Alert! Preferred
We had no need to use the plan, but for the price, the security of having it was well worth it.
Joyce T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Global Alert! Preferred
It took almost 3 months from the date that my small medical claim (under $200) was filed with Global Alert with all requested attachments. I called several times and kept getting told that it is a busy time for claims, and that they "appreciate my patience". They said that they are processing claims in the order that they were received, and that my claim was still in the queue. Even when they said that they would try to expedite the claim, nothing happened.
I finally contacted insuremytrip.com about my claim. I was immediately assigned a Customer Advocate by insuremytrip. She talked with Global Alert/TripMate on my behalf, and I have finally received my check from them. It took 2 weeks from when I contacted insuremytrip until I received the check.
I am glad that I purchased the insurance through insuremytrip, since they advocate for you in case of a problem.
I have recently purchased insurance for another trip through insuremytrip - but not through Global Alert/TripMate.
Sandra S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
Glad I didn’t have to use it.
Thomas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Global Alert! Preferred
It is always comforting to know that you have the coverage you need. It is even better when you do not have to file a claim.
David B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Global Alert! Preferred
The website was useless; never had a record of my claim. Also took a long time to process. BUT we did get full reimbursement for our losses.
Rosalind F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Global Alert! Preferred
Fortunately I have not had to make a claim! I have used Insure my trip many times. I love to deal them. With their knowledge I feel tat I have all the coverage I need to travel and not worry about a thing. I feel that I am taken care of. I have peace of mind in knowing that I have the necessary insurance to cover whatever comes up. I can travel, relax and enjoy!!!
Nancy P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Global Alert! Preferred
Still waiting on the check. It is supposed to be on the way??
Check finally came! Took almost 3 months for a very simple claim.
Robert L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this plan.

    We are sorry to hear that your claim had taken longer than anticipated. We are happy to see that you allowed an InsureMyTrip.com Customer Advocate to assist you with your claim, which has now been resolved and paid!

    We appreciate your business and hope to assist you in the future when protecting your trips. Please feel free to contact us if you have any questions or concerns.
    Apr 20,2018
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