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Travel Insurance Reviews Global Alert Preferred

The Global Alert Preferred plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt your trip due an unforeseen covered event.

To learn more, see the Global Alert Preferred product page.

Customers rated the Global Alert! Preferred plan
4.54 out of 5
2,021
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
The trip included a
tour
Global Alert! Preferred
It has taken me almost a year to write this review. When I was searching for trip insurance for my next trip I realized how important an honest review is and decided to write this finally. I was injured on the first full day of a trip to jamaica. Dealing with this insurance company from Jamaica was a nightmare! It took them 12 hours for them just to authorize me being admitted to the hospital (while I lay in the filthy emergency room). Only when the hospital was going to put me in the street did they come through. HOURS were spent on the phone with my family and the Jamaican orthopedic surgeon with this insurance company. Then it took an additional 20 hours for them to authorize my evacuation home and many many more hours of my family AND THE SURGEON arguing with them. After returning home, having surgery by an orthopedic surgeon (this injury caused me to be non weight bearing for 3 1/2 months) and submitting everything for reimbursement of the rest of my trip, did I find out how HORRIBLE this company was. I fought for months with them. Often there was no way to reach them as they wouldn’t answer the phone or they would hang up. When they promised a call back they NEVER called back. I never got nasty with them, but I sure did cry. When they finally sent reimbursement it was 1/5 of what it should have been. I had to file an appeal and wait another 5-6 weeks for additional reimbursement. Even then they shorted me about $700-$800 from what it should have been. I would NEVER EVER use this company again. They were also known as Trip Mate. Customer service was NON EXISTENT. While in the Jamaican hospital we did get assistance from an insure my trip reprentative who told Global Alert that they HAD to provide medical care for me as we had a contract with them, and that helped get me admitted. I would use insure my trip again but never ever Global Alert / Trip Mate. If anyone questions the authenticity of this review I have documents and every note I made for months to back it up. I am HAPPY to share them!
Karla G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Global Alert! Preferred
I submitted the claim in September, 2017 and the final payment was just received. The claims department answers to my questions were vague, they did not return phone calls promptly or ever. At the end, they claimed that never received the copies of our original tickets. I did submit them with my original claim. If they did not receive something, they should have gotten in touch with me instead of sending me an e-mail confirmation of documents received. I will never deal with this company again.
Andrew B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Global Alert! Preferred
The plan gave me peace of mind, thankfully I didn't need to use it.
Alan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Global Alert! Preferred
Once the claim was filed, there was no Global communication except for what I initiated. They were very slow. Had to call 2 times a week to get them moving. It was 1 month before they even started the process. Had to get "Insure My Trip" involved to give them a push.
Donald B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
I didn't need the insurance, but it was good I had it, just in case. A flight was cancelled on my return, but the airline comped a room and food vouchers, so no need for a claim. Had the cancellation been due to weather, the insurance would have been handy.
Carole J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Global Alert! Preferred
Hard to evaluate the plan as we didn't need it. That is a good thing. Better safe than sorry. We believe the plan would have provided the coverage we needed.
Donald K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Global Alert! Preferred
Gratefully, the plan was not used.
Alan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
Luckily, I did not need to use the insurance.
Malcolm S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Global Alert! Preferred
luckily I didn't need to file a claim so don't know if the plan was decent or not. Just like car insurance buy it hope you don't need to use it.
Howard C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Global Alert! Preferred
Fortunately everything went smoothly and we had no need to use the insurance.
Susan M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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