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Travel Insurance Reviews HTH Worldwide

Founded in 1997, Worldwide Insurance Services helps global travelers and expatriates to identify, access and pay for healthcare, all around the world. Based on state of issuance and the plan selected, WIS offers two leading brands: HTH Worldwide and GeoBlue, both bringing innovative healthcare services and insurance to international travel, expatriate living, study and commerce.

Learn more about HTH Worldwide.

Customers rated HTH Worldwide
4.55 out of 5
1,201
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
HTH Worldwide Trip Protector Classic
I purchased travel protection for our trip to an all inclusive resort in Mexico. The day after arrival I began to develop symptoms of conjunctivitis. Thinking it was my allergies kicking up, I waited a day to see if my allergy medicine would help. It didn’t. The resort had a medical clinic so I made an appointment and saw a very nice doctor who diagnosed me with conjunctivitis and gave me the required eye drops. Symptoms gone 2 days later. The bill was $291.00. The doctor was very familiar with what paperwork I would need to submit my claim so I left the clinic with paperwork in hand.
Upon return home, I called Nationwide and initiated my claim. I needed to gather a little more paperwork for them like the receipt for my trip showing the total cost of the trip, and a photocopy of my passport showing the stamp for entering Mexico. All paperwork submitted 3 days after returning home.
A few days later I received an email from Nationwide stating that they had received my paperwork and were reviewing it.
2 weeks later I was notified that my claim was approved and they were mailing a check.
1 week after that I received a check for the full amount. Yay!
Overall I was very satisfied.
I was also very grateful for the on site medical clinic and the astute doctor who was very well versed in not only dealing with sick tourists, but with insurance paperwork as well!
Carol H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
HTH Worldwide TravelGap Voyager
We purchased this plan to cover any medical emergency and evacuation since we were in Jamaica with 2 kids. On paper everything looked Ok. I cannot provide any feedback on whether the insurance actually works or not because we did not have any emergency, and so all I can say is that buying it was easy and perhaps it provided some mental assurance that if something happened we had some phone numbers to call for help. They did provide a letter with detail instructions on what to do and what number to call in case of emergency.
Tomasz S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
HTH Worldwide TravelGap Excursion
Glad I didn't have to use it. It was worth the money and reassuring that if needed treatment, or hospital plane it was available.
James M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
HTH Worldwide Trip Protector Classic
Reasonable price, did not need to use it but felt reassured that there was coverage and if needed could be used at any time
Isabella P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
HTH Worldwide Trip Protector Classic
Trip was canceled 5 days prior to departure due to insured becoming ill with Covid-19. Claim was filed 1/23/24 and is still in review as of today (3/19/24). Additional (duplicate) medical information had to be provided 3 weeks ago. It appears that claims for multiple insurance companies have to be processed by one clearing company and this seems to slow down the slow down settlement time. Plan was not reviewed due to this delay.
William L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
HTH Worldwide Trip Protector Classic
Without making a claim it is hard to rate the plan without actually using it.
Raymond L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
HTH Worldwide Trip Protector Preferred
I booked a New Year's Eve cruise for 2024 that I had to cancel due to unforseen circumstances. I purchased cancel for any reason insurance
just in case.
I'm glad I did. It was a little more costly, but worth it. I submitted all the paperwork to the Insurance Company and received notification that I would be reimbursed 75% of prepaid nonrefundable trip costs.
It took about thirty days to be notified that the claim would be paid. The claims submission process was relatively seamless, and completed online. Very pleased.
Mark R. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
HTH Worldwide Trip Protector Classic
Did not need to submit a claim, but good to know that I had coverage while traveling.
Randall S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
HTH Worldwide Trip Protector Classic
I didn't have to file a claim this time, but had peace of mind that I was covered if something happened. Especially medical evacuation, the cost of which will ruin an already bad day.

Had to file a claim with them before and they quickly paid it.
JOHN R. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
HTH Worldwide TravelGap Voyager
I was on a hiking trip in northern Italy, and fell while descending a peak one morning. When I fell I tore both my quadriceps tendons, needing a rescue helicopter to take me to a hospital. The medical care/copter ride was tremendous in Italy. When I got back to US I filed a claim with this company- it took them almost 9 weeks for them to deny my request for the rescheduled plane ride home, and the fact that I had to travel business class (my legs were in a straight brace, and couldn't bend them. I lost close to $6000 for the rescheduled plane. Avoid this company at all cost! Terrible customer service and terrible coverage
michael f. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for taking the time to share your recent experience with our Global Service Center team. We appreciate your feedback, and I want to apologize for any inconvenience or frustration you may have encountered by this. Upon review, we have identified that there was an error made by the representative that handled your call. Your concerns have been escalated to our management team, and we are taking action to address the issue and provide additional training to the representative involved to ensure they are better equipped to handle similar scenarios moving forward.

    We invite you to submit a claim form for the expenses incurred on your trip. The claim form can be found on your member portal or by calling our customer service team at 888.243.2358, who would be more than happy to assist you.
    Dec 07,2023
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