Travel Insurance Reviews HTH Worldwide TravelGap Excursion
The TravelGap Excursion is a single trip medical plan, covering trips up to 180 days in length. You must be enrolled in a primary medical plan to be eligible for coverage.
To learn more, see the TravelGap Excursion product page.
HTH Worldwide
TravelGap Excursion
The coverage cards didn't come AFTER my trip, that is kind of weird.
Eliof C. would
recommend this plan to a friend or relative.
HTH Worldwide
TravelGap Excursion
Didn't get the chance to use the plan (thankfully) but I was impressed with the process and follow up. Would definitely use again!
Timothy B. would
recommend this plan to a friend or relative.
The trip included a
cruise
HTH Worldwide
TravelGap Excursion
My travel dates changed due to inclement weather and I received an immediate credit because I was within the 10-day review period and the policy covered fewer days. I wasn't expecting this but the customer service representative told me about the credit I was due and exactly how to obtain it. Great service!
Robert M. would
recommend this plan to a friend or relative.
HTH Worldwide
TravelGap Excursion
I had no difficulty selecting the coverage options I desired. I thought the price and coverage limits were reasonable. Fortunately, I did not have to make any claims. Having the insurance though, provided me with peace of mind.
Christopher T. would
recommend this plan to a friend or relative.
The trip included a
tour
HTH Worldwide
TravelGap Excursion
The plan gave me everything needed for my daughters trip. We did not need to claim, so I cannot comment further.
Sarah G. would
recommend this plan to a friend or relative.
HTH Worldwide
TravelGap Excursion
Since we had no health issues on the trip, it met all of our needs - which were none outside of some trepidation about what we might need. I suggest that HTH Worldwide send a person periodically - once a year? - to each of the destinations for which coverage was requested in the prior year to have actual information on the level of difficulty of actually needing medical assistance and using the HTH services.
Thomas H. would
recommend this plan to a friend or relative.
HTH Worldwide
TravelGap Excursion
The coverage was just what I needed to fill the gap between my current health insurance, that had gaps in it when I traveled overseas and this coverage filled in the gaps at a reasonable price. Luckily I did not need to use the it. I would purchase again
Eric C. would
recommend this plan to a friend or relative.
The trip included a
tour
HTH Worldwide
TravelGap Excursion
The insurance plan covered our essential needs at a reasonable price. I looked at several travel plans and this one met my needs and was within my budget.
Gerald R. would
recommend this plan to a friend or relative.
HTH Worldwide
TravelGap Excursion
Worked for me.
Kristine M. would
recommend this plan to a friend or relative.
HTH Worldwide
TravelGap Excursion
Our flights were delayed in Vietnam because of a typhoon in Hong Kong. I called HTH Customer Service and spoke to a young man whose attitude was kind of smarmy. When I asked him about trip interruption benefits he continually responded that they were "limited." It took him a while to actually tell me what the benefits were. He had no interest in going over the benefits I paid for and see what might be applicable to my situation. Typical insurance company baloney. There are many trip insurance companies and I would go somewhere else next time.
Richard M. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
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Beth Vassar
HTH Worldwide
On behalf of HTH, I must convey my sincere apologies for the regrettable service experience you’ve described. At HTH, we strive to deliver sensitive and thoughtful written and verbal feedback to our members. Unfortunately, it appears we fell short of this standard during your recent call. We market our Travel Gap Excursion primarily as a stand-alone health and accident policy. Travel Gap Excursion does not include any coverage for trip cancellation or travel delay. Rather, the Travel Gap Excursion policy provides only a limited Trip Interruption benefit, offered through HTH’s affiliate, the Global Citizens Association. My name is Joe Realdine and I am one of the Team Leads in the Customer Service Department at HTH Worldwide. I would welcome you to respond with any questions or concerns.
Kind regards,
Joe Realdine
HTH WorldwideOct 17,2013
On the date that you purchased the policy, HTH Worldwide sent you an email saying:
"Thank you for choosing the TravelGap Excursion insurance plan. If you have not already done so, you can print your ID card, which includes our emergency assistance phone numbers, your certificate of insurance, your proof of medical coverage for a consulate and other important welcome materials immediately when you register at Member Services or visit www.hthtravelinsurance.com."
Apparently you did not read this email in full so that you did not follow through to print your documents and ID card. In the future, if you do not receive information in a timely manner, please give us a call so we can advise you before you leave on your trip.