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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers who have visited Italy rated International Medical Group
4.42 out of 5
193
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
tour
International Medical Group iTravelInsured SE
A sudden serious illness ruined our luxury European travel plans. We filed a five-figure claim in late May with IMG iTravelInsured and their service was prompt and courteous. By mid-August, we received notice that our full claim was allowed by their Underwriter and electronic payment is pending. And the premium was generallt10-15% less than several other similar plans. Highly recommended.
James W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
We are 70 and 65 and this was our first international trip in decades. I felt good that we had medical coverage "just in case" since Medicare doesn't cover you outside the USA. Would purchase again.
Robert G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured LX
Because I did not need to file a claim, it was a success.
It was reasonably priced and allowed me to pay as I went
And select what I wanted to insure. Mainly I wanted to
make certain that evacuation was covered if needed.
Sarah M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Plan was initially issued for trip that was cancelled by operator due to CoVid but IMG deferred the policy to this later trip. All company personnel contacted were friendly, helpful and professional.
Dewey W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Didn't have to use it, but offered peace of mind if anything had come up. Good options and coverage values.
John H. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured LX
Unfortunately, I feel truly misled about my coverage.
Francesco L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Sally
    Photo
    Thank you for your review. Please see the following response from IMG.
    "We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact."
    Dec 01,2021
International Medical Group iTravelInsured SE
I had additional charges over the months preceding the actual trip and adding these charges for additional premium was like pulling teeth. There was no easy way to do it as I recall. No number to call; very trying time; got told the wrong premium then adjusted up, etc etc Bad scene.
Richard W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your feedback. We apologize for the difficulties you encountered when amending your policy. Apparently the policy was purchased with an incorrect departure date which was corrected when you called to increase your total trip cost. This issue was easy to correct but required additional documentation. We appreciate your patience and cooperation in providing the necessary information.
    Dec 31,2019
The trip included a
tour
International Medical Group iTravelInsured LX
Had to cancel and had the 75% cancel for any reason, supplied requested documentation and had my money back in 3 weeks, excellent service
JOANNE E. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
We buy trip insurance every time we travel and thankfully, have never had to use it. This trip I tried to use it as the flight we were booked on coming back from Spain was overbook. We could not get on. All our luggage was on it's way to the USA at that point!

I called to see if the travel insurance could help us and was informed I would have to pay for everything up front and file a claim. It would have been nice if we could of at least shown receipts and our credit card credited. We were talking about $1,000.00's of dollars, with air fare etc added to our personal account after spending 19 days away.

Just seems like there should be an easier way.
Gerald D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your excellent suggestions which we shared with iTravelInsured. Although there is always the possibility that the travel insurance industry may adopt similar ideas in the future, at this time travel insurance plans offer trip protection on a reimbursement basis which require that you pay up front and submit your receipts for reimbursement at a future date.
    Nov 25,2019
The trip included a
cruise
tour
International Medical Group iTravelInsured LX
Thank goodness we didn’t need to file a claim, but the policy covered us as we needed, was easy to read and understand and was reasonably priced.
sara b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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