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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers who have visited Panama rated International Medical Group
4.61 out of 5
24
ratings and reviews
95%
recommended
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Cruise
Filed claim
International Medical Group iTravelInsured LX
It took some time and effort to submit the claim and answer their questions, but I am very happy with the result.
thomas b. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured LX
Fortunately we did not need to put in any claims. The policy was robust and gave us peace of mind knowing that if there were COVID issues we would have had coverage for the expenses.
Daniel O. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
Claim including paperwork was filed four months ago in February. Missed connection due to weather. Claim was for hotel and meals. Simple. Still has not been paid... Terrible service.
Thomas R. would not recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from IMG iTravelInsured:

    "Thomas, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "
    Sep 03,2020
The trip included a
tour
International Medical Group iTravelInsured SE
This plan was somewhat expensive, but allowed coverage for pre-existing conditions when purchased by the time of final payment for the trip. Fortunately, we did not need to make a claim, so can't speak to their claims process or satisfaction.
Ann H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
It's expensive for pre-existing conditions!
Barbara S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. The policy premiums are typically based on the age of the travelers, the length of the trip and the cost of the trip. Not all plans offer a pre-existing condition waiver and most policies that do offer this do not charge extra to have the waiver, but they do have certain requirements you must meet. Please feel free to contact us with any questions or concerns and we would be more than happy to assist you.
    Nov 20,2019
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
We are very satisfied with the way our claim was handled. My only complaint is that it was extremely slow. If a new document was requested, it would take 15 business days before action took place. It would be wonderful if you could check the status of your claim online as opposed to making phone calls. Our settlement was extremely fair. Hopefully we'll never have to file another claim!!!
Carole P. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • IMG RR Team Account
    International Medical Group
    Photo
    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
    Jun 28,2019
The trip included a
tour
International Medical Group iTravelInsured SE
I was very satisfied with how easy it was to deal with the claim. I would definitely use this insurance company again for future trips.
Paula Ann R. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • IMG RR Team Account
    International Medical Group
    Photo
    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
    Mar 20,2019
The trip included a
cruise
International Medical Group iTravelInsured SE
We didn't have to use the insurance, fortunately
Ruth M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured LX
I didn't fall down and break anything, so I'm good.......
Frank W. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Bailey Foster
    International Medical Group
    Photo
    Whether you were dancing or walking down the street – we are glad to hear that you were not injured, but had you fallen we would have been there for you.
    Nov 30,2017
The trip included a
tour
International Medical Group Patriot T.R.I.P.
Just the good feeling ,that if anything should happen to you while on your trip, you have someone there to assist and find a quick resolution to your situation, makes the investment worth it. There is no price for peace of mind!
Reynaldo R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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