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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers who have visited the United States rated International Medical Group
4.48 out of 5
344
ratings and reviews
95%
recommended
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Filed claim
International Medical Group iTravelInsured SE
I purchased insurance for my trip to the OuterBanks of NC when I made my reservations in the early months of 2022. My biggest concern that there would be a hurricane in the month of August, I was encouraged by the Airbnb host to secure insurance. The agent with insuremytrip was very informative and helpful in my decision. The cost of the insurance was a very reasonable price, and I was worry free heading toward the vacation month!
Jerry A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
International Medical Group iTravelInsured SE
Todd from IGH was a fantastic and very informative employee. He was friendly, efficient and productive when I desperately needed help due to airline changes at the last minute.
He is DEFINITELY an asset to your company and a pleasure to "WORK" with.
Helen O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Didn’t have to use it, thank G-d, but was comforting to know had myself covered
Lou S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
It is hard to write a proper review if you did not use it. I was fortunate that I did not have to use it, but it gave me the peace of mind knowing that if something had gone wrong I was covered. It was a well-rated plan, covered all of my concerns, and was recommended by Insuremytrips - who was recommended by consumer reports, so I thought it was worth spending a little extra just in case.
Cameron S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
will use this again. Thanks
Adrienne J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Didn’t needed it fortunately for Labor Day weekend in Galveston area but 1 week later tropical storm Nicholas caused major flood and wind damage with power outages still where we stayed.
Natasha R. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
This company is inflexible and ridiculous with the documentation they require. I supplied to them the documentation from the real estate company showing that we had cancelled our rental with them. The receipt showed what we initially paid along with the fee and the last 4 digits of our credit card number. This was not acceptable. The insurance company said they must have the bill from the credit card company itself. I supplied this. The insurance company then wanted a copy of the cancellation policy which I had already sent. I sent it again along with a copy from the credit card company showing the 90% refund I had received. This time the credit card company receipt was not enough. This time they wanted the receipt from the real estate company. I supplied this. All of this took two months of back and forth emails and phone calls. More than once I called and left a message for the agent assigned to our claim. Not one time did she return the call. A partial reimbursement check finally arrived. It was written out with my last name misspelled. This took 2 calls and 2 emails and another 2 months to sort out. I began the claim in May and finally deposited a check in mid October for a straight forward under $400 request.

I had within the last year made a claim with a different travel insurer (AIG) after years of hassle free travel. At the time I found the process arduous; however, I can now compare two companies and their different approaches. The AIG claim agent gave me his direct line. He always called me back and promptly. There were some extenuating circumstances that made it impossible to supply the normal types of medical documentation and police reports due to being in third world countries. The documentation I was able to supply was accepted. The claim agent was willing to work with me and together we found a way to provide both what the insurance company needed and what was available to me.

The difference in service between these two companies was dramatic. I can not speak for other companies but I will never use iTravelinsured again.
Margaret C. would not recommend this plan to a friend or relative.
6 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feed back.

    Please see the response from IMG iTravelInsured regarding your review:

    "Margaret, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation"
    Nov 05,2020
International Medical Group iTravelInsured LX
Had to cancel my trip for a surgical procedure. Contacting them was pretty painless and all of the follows were prompt. Instructions were pretty straight forward. Did have to submit additional than what I originally submitted but it made sense and was pretty easy to get. Took a bit longer to process because of Covid but overall excellent experience and I will absolutely purchase another policy from them.
Diane M. would recommend this plan to a friend or relative.
10 of 12 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Pandemic resulted in resort closing and a trip interruption. We filed a claim. They initially denied it as IMG's legal staff advised them that "a global pandemic is not a natural disaster..." - which is not true and also not relevant to the claim (its simple trip interruption). Appealed the claim and in what seems to be a permanent hold. Absolutely horrible support from carrier - in any other climate, this would have been approved immediately...
Also, very disappointed in Insuremytrip.com - they should be screening their companies better and stepping in on their client's behalf
David M. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from IMG iTravelInsured:

    "David, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "
    Sep 22,2020
    • DavidM
      Photo
      Yes, an update is in order...almost 5 months to the day of filing the claim. IMG sent me a check...InsureMyTrip reached out to IMG to ensure they stepped up their customer service and the claim was properly paid. Would I use InsureMyTrip again? Yes...they really helped.
      My feelings about IMG remain about the same, they paid because they had to and their options were limited...4 1/2 months late
      Sep 22,2020
International Medical Group iTravelInsured SE
The website was down for weeks and phone calls were not answered. When I did reach them, I was promised an email with a link to file a claim. They could not send the form to file by email or USPS. I never received an email. Very poor service and disastrous that they had no backup plan for an IT failure of this magnitude.
Deborah M. would not recommend this plan to a friend or relative.
4 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing feedback. We are sorry to hear your experience with IMG did not meet your expectations. The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.

    For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.
    May 01,2020
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