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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers who have visited Canada rated International Medical Group
4.53 out of 5
160
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
International Medical Group iTravelInsured SE
The employees are very helpful.
Teresita P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Purchased the plan for our Christmas visit with our son in Canada. Primary reason I chose this plan was for the higher amount of medical coverage it would provide. During our visit my wife caught Covid. She had a tele-visit with a Canadian doctor who prescribed medications. Upon returning home a filed a claim with the receipts to IMG. 5 days later I was informed that I did not provide ACH info so the benefits would be deposited in my checking account. 10 days later the money was deposited. The process was easy but be sure to keep all receipts and documents and send to the claims agent, in this case iTravelInsured
Russel L. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group Patriot International Lite
Great coverage, great price, and super easy to organise. Perfect!
Grant S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
We purchased the insurance for my husband and myself on the day we booked our flights. The next morning, I called to ask about a specific coverage and was told to email my question to the customer claims. I got an immediate response that an answer could take 21 days. It has now been 35 days since I emailed claims and have received no response. We took the trip and didn't need to put in a claim-----however, if they don't answer a simple question I can only imagine how long it would take for them to pay a claim. Won't use this company again.
Paula B. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured LX
HI guys...in extenuating circumstances my trip was postponed by two days, then had to be cancelled, I drove over 2,000 extra Km and had to spend an extra 2,200$ on alternate transport. The kind lady on the phone who spoke w/ mentioned I had to have "proof" of my delay....at an international border there is rarely anyone who will give you "proof" that entry is being delayed, that am aware of. Because I did not have this proof, essentially NONE of my extra expenses were covered and have no way to recover the lost time driving, taking a ferry (for 2,200$) much less any possible refund on the original purchase of insurance policy itself. AM not at all dissatisfied w/ customer service, quite the contrary as ever one have spoken to is really doing their best...would be helpful to know I needed "proof" of delay in the first place, any help that's still available is much appreciated
michael s. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. We are sorry to learn you were unable to travel. Please see the response provided by IMG below:

    "We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note IMG is required to administer our insurance plans in accordance with the terms and conditions outlined in the policy. Benefit eligibility can only be determined based on the circumstances of the loss and supporting documentation supplied with a claim. We do not show record of a claim filed with IMG under this policy. If you would like to file a claim or have additional questions regarding your coverage, please contact the iTravelInsured claims department at [email protected]."
    Jan 06,2022
The trip included a
cruise
tour
International Medical Group iTravelInsured LX
Response time and processing for claim was slow. We had to contact them twice to ask about status and then they would take action.However, claim was finally paid and payment was fair.
Jeffrey M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Dec 05,2019
International Medical Group iTravelInsured SE
I was happy that the claim was paid in full, but it took a while. All my bills, save one, were in Canadian dollars and these were converted to American dollars, as proper. But one bill was in American dollars, but was also converted as if it were in Canadian dollars. It took a while to straighten this out, but eventually it was.
Ann S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
I don't have much of an opinion because I didn't have to use any aspect of the insurance. The plan seemed fine but as I didn't use it, I don't know how easy it would be to have to file a claim.
Gail W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured LX
Well, we didn't need it. That's why you buy it! :-)
All went well on a great trip. We were healthy and safe and secure the entire time, so no claims on insurance.
Bonita L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured LX
Did not have to use. So up front looked to be a good plan. Would most likely use again. I would like to be able to preprint forms for treatment ahead of time, because with the confusion of an injury having forms readily accessible during treatment, would help with not having to correspond with medical staff when leaving vacation for home.
Benjamin D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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