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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers rated International Medical Group
4.51 out of 5
4,047
ratings and reviews
95%
recommended
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Cruise
Filed claim
International Medical Group iTravelInsured Travel LX
Had to cancel our trip due to medical reasons. We received a partial settlement in two weeks for the land portion of the trip. Not bad! We were issued airline credits directly from the airline. However, we had purchased seat upgrades which were not reimbursed by Delta. Trying to get the last $189.98 from this insurance company was like pulling teeth, at best. Picture the most frustrating, mind-boggling experience you could have with a company. Don't expect to ever speak to a claims rep. CLAIM REPS DON'T TAKE PHONE CALLS! The CSRs who answer the phone are pleasant enough, but will put you on hold forever and then tell you they can't transfer you to anyone who is actually handling your claim. Are you kidding? Not only don't they take phone calls, apparently they never read their email or look at a claim file. They do, however, send the most ridiculous emails saying they need more information from you, or a provider, to process your claim but they don't say what they require. Who do you require it from? What? If you send them an email, you will get an automated reply.

Do yourself a favor and shave your head before you try to submit a claim to these people. It will be much less traumatic than pulling your hair out every time you have to deal with them.

Oh and by the way, I worked in Claims for many years, so I know what decent service is. This company does not have it.

Good luck if you have to actually argue an issue like a pre-existing condition or have a large dollar claim. I can't even imagine the runaround you will get.

I stopped counting after 12 phone calls and 14 emails. In the end, it took me just over 5 months to get the last lousy $189.

Also, side note....Saying a company has a 4.5 star rating is very misleading when most of the reviews say, "I'm so glad I didn't need to make a claim." How about having a separate rating for people who actually did make a claim???!!! Sorry, if that exists somewhere, but I didn't find it.
Amy E. would not recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Had a great time at the resort in Mexico…will return.

We didn’t need to use our trip insurance, so I can’t really evaluate how good the company would have responded to a claim…but of course the best trip is when nothing bad happens!
Alan K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Fortunately, we had no issues during our 3 week trip and did not need to use the insurance that we purchased! But it was nice knowing that it was there if we did need happen to need it.
Steven G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Last year I bought a IMG travel insurance plan for a trip to UK/Ireland. I ended up catching COVID and I couldn't board the plane to fly home due to an airline rule that only allowed negative COVID passengers at the time. I had to rebook my flights, book another accommodation to quarantine until I tested negative. I filed a claim and I was reimbursed for all the costs spent on re-booking flights, Airbnb and Uber rides. The process was easy and the timeframe for them to review was reasonable. I am very glad I bought the plan.
ANNA C. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
I chose this plan for 2 reasons. First, last year my husband and I took a trip to Jordan, Egypt and Dubai and contacted Covid while on our Nile River Cruise we think because we tested positive upon arrival in Dubai and had to quarantine in our hotel for 10 days. I had a policy then with IMG who paid the claim fairly and promptly in just 4 weeks. We had a supplemental policy through Emirates Airline and they took 9 months to process the claim for the balance. Secondly, this policy that we purchased covered medical expenses as the primary insurance so if anything did happen, we wouldn't have to file first with our US based insurance companies, only to have them deny the claim and then refile with IMG. Unlike another policy I reviewed with Insure my trip, IMG would have been primary making it far easier to process a medical claim. I have had to process a small doctor visit claim in the past from getting sick while on a cruise and had to file first with Blue Cross, who denied it, and then filed again with the insurance company that entire process took 3 months. Having IMG become primary was a feature that I liked and valued even though I did not need to use it this trip.
Nancy D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Myn insurance coverage was only for airfare. I had to cancel our trip because of medical issues and made the claim in plenty of time. The claim process was onerous and the actual remimbursement ($900) after I provided ALL required documentation , took inordinately long.
Allan R. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group Patriot International Lite
My family and I went to the Amazon and bought this plan incase anything were to happen. We thankfully did not need to file a claim, but the piece of mind that came with the policy was priceless.
Victoria F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
I had no issues so can’t address any medical or otherwise issues.
Judith M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Good coverage
Henrietta V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Everything went well. No claims.
Karina V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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