Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured Travel SE
Three of us tested positive for covid during our trip and had to quarantine and delay our return for three days. Our doctors prescribed Paxlovid and we returned home as soon as we tested negative. IMG has used every trick in the book to delay and deny coverage. They are not acting in good faith and repeatedly demand data that has been submitted multiple times. They now will not accept the doctor's message approving Paxlovid and the Paxlovid prescriptions as proof of covid. IMG is demanding the covid test strips. Who has ever saved a used test strip. I have filed a complaint with the California Insurance Commision and it looks like I will have to file a lawsuit to get IMG to live up to their obligations. AVOID IMC AT ALL COST. It is the worst company I have ever dealt with and is causing terrible stress and anxiety.
Herbert H. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
This was the first time we have had to file a claim. My husband got sick on a cruise and ended up with a $8,500 medical bill. We did have to pay it out of pocket, but we were reimbursed for the entire amount. Very easy process and we had the money in our account in approximately 30 days. I would definitely use this company again.
John R. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
It is hard to say if the Co. was good or bad. Did not make a claim. From what I understand most of these companies make you jump thru many hoops to collect.
Robert L. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
While they eventually paid our claim ..it took approximately 3 months. Much too long. Other than that I would recommend them
stephen k. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
The employees are very helpful.
Teresita P. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
I lost my passport and called the emergency assistance number for support. The person I spoke to said I would receive an email with local instructions. I never received the email or got any further assistance. (Yes, I checked my spam folder.)
Alice L. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
Plan was for "Cancel for any Reason". It took too long to receive refund.
Bruce G. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
We had a claim and it was promptly reviewed and a payment for the amount submitted was approved. Very pleased with the process!
Stevan U. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
Our travel insurance plan gave us peace of mind and allowed us to enjoy a trip of a life time.
Paul J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
They were courteous, efficient and helpful..
Patsy W. would
recommend this plan to a friend or relative.
"Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation."