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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers rated International Medical Group
4.54 out of 5
3,287
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
International Medical Group iTravelInsured SE
T acceptable for our needs and gave us piece of mind while traveling.
Leonard G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
Thank goodness we didn't need to use the trip protection coverage, our vacation was wonderful! Since it was hurricane season I did not want to forgo this coverage! Glad we didn't need to use it but it offered more protection than what the cruise line was offering and for a MUCH BETTER PRICE. I will use this company again!
Tracy S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured LX
IMG has excellent coverage. We planned a 16 day cruise for 6/12/19. On 6/11, I had a kidney stone that resulted in emergency room care and 4 surgeries that resulted in trip cancellation. I had purchased "cancel for any reason" for an extra cost. On 6/25, I filed claim and scanned all documents required. Notified 7/24 documents unreadable and must be resubmitted. Resubmitted 7/29 via UPS. On 8/19 after 4 calls to Customer Service and Claims Supervisor, notified claim had been reviewed and recommended for settlement.
Customer Service representatives were not helpful and could only say that the claim was "in process." Asked to be referred to Supervisor. Left 4 messages for Supervisor who told me she would investigate and get resolved. Told to submit wire instructions for our Bank. Later told that they did not wire money but needed ACH instructions. Return calls often not made as promised by Supervisor.
On 9/5, claim turned over to UK Manager (Wendy). Wendy was extremely helpful and found where the problem was and worked diligently to have funds transferred. She kept us informed frequently as to the status of the funds transfer. On 9/10, claim paid in full and funds received.
A very tedious and frustrating process until we got to Wendy. Customer Service Representatives and Supervisor communications needs to be improved.
Due to the excellent coverage and reasonable price, we have contracted for our next trip.
Janet H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Sep 20,2019
The trip included a
tour
International Medical Group iTravelInsured SE
Great plans. Great prices. Easy to do.
Stephen R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
I am pleased with the plan I purchased for our cruise and will purchase again for our next trip.
Victoria L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Impossible to say how satisfied, since I fortunately didn't need to use the insurance. IMO satisfaction can only be rated based on claims experience. I have another policy for a trip later this year and I hope not to need it either!
LIS K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured LX
Hard to know how good the coverage was since I didn't file a claim.
Richard K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
The plan served our purpose. The price was also good.
Barbara C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
The cost was very reasonable and the coverage was very inclusive. Thankfully we didn't have to use it but the peace of mind by having it was worth the cost.
Julie D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Confused about the wording of the policy. Bought it at a high price then just hoped it would work should need be. Didn't want trip insurance but only medical coverage. The 2 coverages seemed inseparable. I have health insurance so you may only have been needed in a truly bizarre incident. You should take into consideration if we are insured and our health is very good with only basic medications needed.
Robberta Z. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your feedback.

    You chose to purchase the International Medical Group's iTravelinsured SE plan. This is a Comprehensive plan which is the most widely known form of coverage and includes Trip Cancellation and Trip Interruption in additional to Medical and Emergency Medical Evacuation for a single trip. The iTravelInsured plan does not offer medical coverage without purchasing trip protection.

    Since purchasing travel medical coverage does not require a medical examination prior to purchase, there is no sure way for the providers to separate and recognize "healthy travelers" for a lower rate. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip.

    Nevertheless, there may be alternatives to coverage which we can discuss with you the next time you travel. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722. We would be happy to assist you.
    Sep 06,2019
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