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Travel Insurance Reviews International Medical Group

For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.

Learn more about International Medical Group.

Customers rated International Medical Group
4.51 out of 5
4,031
ratings and reviews
95%
recommended
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Cruise
Filed claim
International Medical Group Patriot International Visa
As I didn't experience any need to make a claim, I can't speak to that part of the service, but it was easy and reasonable to get the coverage I needed to comply with my visa requirements.
Alicia S. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
International Medical Group iTravelInsured SE
The plan was fine as described, but I would have preferred a "cancel for any reason" plan, even if it cost a bit more. Fortunately, I did not need to file a claim against this insurance policy.
Jonathan C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for your review. To ensure you are purchasing a policy that offers the type of coverage you are looking to obtain for future trips, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.
    Apr 28,2020
The trip included a
cruise
International Medical Group iTravelInsured SE
Please get back to me and let me know if this plan would have covered me if I had canceled due to fear of the coronavirus. [email protected]
Stephen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for your review. Coverage due to the fear of traveling would typically require Cancel For Any Reason to be included in your policy. Please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to discuss past purchases and new options to suit your needs for future travels.
    Apr 28,2020
International Medical Group iTravelInsured SE
We did not have to make a claim on this policy, but it set us up for a worry-free trip.
Barbara L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
When a medical condition forced me to cancel my trip, I tried to reach IMG by telephone. After repeated unsuccessful attempts to contact IMG by telephone, I called Insuremytrip, and was told that IMG's online system had crashed several weeks ago, and they could not predict when it would be back online. I was also told that once IMG's system was restored, there would be a long delay before my claim was processed since was growing backlog of claims.

Fortunately, I was able to obtain full refunds from American Airlines and the hotel, making an insurance claim unnecessary.

It is unacceptable for an American insurance company not to have a backup system in place in the event its system crashes or there is a hacking incident. IMG also was not willing to manually process claims while the their system was down. Insuremytrip, which apparently acts as a broker or agent, was not helpful in resolving the problem other than offering its sympathy.
Richard S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    We appreciate you providing feedback. We are sorry to hear your experience with IMG did not meet your expectations.
    For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.
    Aug 11,2020
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Since I didn't have the need, thank goodness, to use this insurance I wouldn't be a person to rate how well or not well they were in handling any claims.
Ronald R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
I called to perhaps make a claim but I was on hold for 23 minutes before I hung up. I'll try calling again.
Kristen G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
I would recommend only because coverage is important, but it is not clear from the mounds of
paperwork when and how to use the plan in an emergency. That's when you need help the most
and need some clarity. It would help to have a brief listing of steps in a clear, easy-to-find place.
Shirley H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
This company has helped me twice in the past year with family illness’s and death.
Service has been good.
Janice S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
I didn't need the plan, but I was buying peace of mind. Fortunately I did not have a claim.
Linda F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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