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Travel Insurance Reviews International Medical Group iTravelInsured SE

iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, interruption and travel delay benefits. The plan also includes missed connection coverage for travelers who have booked cruises or tour packages.

To learn more, see the iTravelInsurance SE product page.

Customers who have visited Canada rated the International Medical Group iTravelInsured SE plan
4.49 out of 5
33
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Did not use the plan but we thought it was reassuring to be protected if anything happened.
Barbara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Luckily, having not had to use your service, I can only say so much. It was easy to contact you and keep adding coverage. My 3 stars were because I don't know how it would be with a claim. That is the most important part, yes?
Peter H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
When I purchased this I was not aware that it didn't cover all reasons for cancellations...somewhere in the fine print I guess....so when I called about the coverage I was told "too bad, you're not covered...nothing we will do for your". So in the end not only did I end up having to cancel the trip for 4 people, absorb all the nonrefundable $$ but I wasted the insurance fee.
Joan L. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you had to cancel your trip. We understand that it is never pleasant to receive a denial for reimbursement under the Trip Cancellation coverage. However, your reason to cancel your trip must be specifically stated as a covered reason in the policy.

    Comprehensive plans are designed to cover as many risks as possible,
    but it appears that your trip was cancelled due to an event that would require a plan with Cancel for Any Reason.

    There are typically 3 conditions that must be met to purchase a Cancel For Any Reason Rider as follows: Purchase the policy within 10 - 21 days of First Trip Payment; Insure ALL prepaid and non-refundable travel expenses prior to departure; Trip arrangements must be canceled more than 48 hours prior to the departure date. If you meet all 3 of these conditions, most of the policies will reimburse you 75% of your trip costs, unless otherwise noted.

    The Cancel For Any Reason will show under its own box. Please make sure to click on the underlined phrase to view the requirements to qualify for this option. If you decide to buy this Rider, make sure to click on the box near the Cancel For Any Reason Rider and hit the 'buy' button at the top or bottom of the quote. Please note that these policies are State-specific.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Mar 21,2019
The trip included a
cruise
International Medical Group iTravelInsured SE
We purchased travel insurance for an international holiday that included a cruise. My mother-in-law suddenly passed away just before we were slated to leave and therefore hastily canceled the trip. We filed a claim and the process was fairly straightforward. I called the customer service line and they provided me with some guidance as to what to include. There was a request for additional documentation and then the claim was paid. My only complaint is that after I filed the the claim I didn't receive any notifications or feedback as to whether the claim was being processed or not. But, honestly, that's a pretty small thing. I would purchase this insurance again. I didn't feel that the documentation required to provide evidence of the family member's passing was overly burdensome and the claim was paid relatively promptly.
Alison K. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
It was great because we did not have to use it. The true test is how it would work if we had to file a claim.
Kathy P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
I do not normally write reviews on anything but am making an exception here. First off I have only heard of horror stories on filing travel claims with insurance companies. If you read no further, IMG met 100% of their obligation. The process can be a pain, but In our case we were talking about $9400. The details are as follows: First off, I always buy my travel ins the day after the final payment on a cruise is made...usually 90 to 120 days. My wife fell off a horse on 8/14/18 and was taken to the ER....three fractures...she is recovered now. our flight was scheduled to leave 9/5/18 with 5 nights in NYC and a cruise from NYC to Montreal. I did not immediately contact IMG but waited about a week to get a prognosis. At that point I advised the claims dept I might be filing a claim for trip interruption, hoping she could at least go on the cruise but once it was determined she could not I informed them I would be filing. Theysent a claim form right away. Because of the paperwork/doctor's stmt involved I did not file my claim until 10/6/18...46 pages of documentation including the claim form....advice....document and send in everything you have(certified mail). They told me TI claims are processed in 15 working days. From a phone call I did find out it took until 10/18 to log my claim in so that is when the clock should start. On 11/8 I called and they said the claim was process on 11/6 and checks are issued on Tues and Thurs. I received the check for the full claim about a week and a half later. The covered the full cruise (less port charges/taxes we got a prior refund), 5 night at an air BnB in NYC that was not refundable, rebooking fees from United Airlines, prepaid car that was supposed to pick us up and the airport and 2 theater tix we had paid for. All in All....I am a happy camper.
Robert M. would recommend this plan to a friend or relative.
6 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • IMG RR Team Account
    International Medical Group
    Photo
    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
    Nov 26,2018
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
Fortunately we did not have to file a claim but coverage seemed more than adequate for our needs. Very easy to shop for and purchase a plan.
Claire C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
I do a lot of traveling both with my family and the lawn and sports related trips. As I am on Medicare I need medical insurance went out of the country so coverage by insure my trip is essential. Fortunately I have only had to use the coverage once however it was there for me when I needed it. I would not leave home without it.
stephen s. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
Hard to review since I didn't need to use the services. My opinion is that a service can't really be judged until it is time to make a claim--- that's when the service really kicks in and shows whether it is a good value or not.
Erin E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
International Medical Group iTravelInsured SE
One of those things that are better to have and not need than the other way around.
BruceDavid J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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