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Travel Insurance Reviews International Medical Group iTravelInsured SE

iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, interruption and travel delay benefits. The plan also includes missed connection coverage for travelers who have booked cruises or tour packages.

To learn more, see the iTravelInsurance SE product page.

Customers rated the International Medical Group iTravelInsured SE plan
4.60 out of 5
827
ratings and reviews
97%
recommended
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Filed claim
International Medical Group iTravelInsured SE
Although this plan is a fair price and it's a good idea to cover expensive trips with insurance, this plan did not meet our needs. Our travel agent dissolved the company after we had already paid and before we left on our trip. I was told numerous times by agents via phone that our insurance policy would cover this. The policy states that they will not cover bankruptcy by a travel provider, but our travel provider did not go bankrupt, they shut down their business and dissolved it. Our claim was denied. I find this ridiculous as you buy trip insurance to cover your trip so you don't lose money should something happen beyond your control. This happened at no fault of our own and we've been absorbed into red tape and helpless to get our money back. This insurance policy was not worth the price and headache to file a claim.
John S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy.

    Unfortunately, there are no travel insurance companies that would pay a claim for an incident such as this. It does not meet the definition of bankruptcy in the policy provisions and there is no coverage for a company just shutting down, as this could be considered fraud or a scam.

    In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.
    Dec 10,2018
The trip included a
tour
International Medical Group iTravelInsured SE
Did not have to use it but it gave me peace of mind to know that it was there if I needed it..
PATRICIA A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
I do not normally write reviews on anything but am making an exception here. First off I have only heard of horror stories on filing travel claims with insurance companies. If you read no further, IMG met 100% of their obligation. The process can be a pain, but In our case we were talking about $9400. The details are as follows: First off, I always buy my travel ins the day after the final payment on a cruise is made...usually 90 to 120 days. My wife fell off a horse on 8/14/18 and was taken to the ER....three fractures...she is recovered now. our flight was scheduled to leave 9/5/18 with 5 nights in NYC and a cruise from NYC to Montreal. I did not immediately contact IMG but waited about a week to get a prognosis. At that point I advised the claims dept I might be filing a claim for trip interruption, hoping she could at least go on the cruise but once it was determined she could not I informed them I would be filing. Theysent a claim form right away. Because of the paperwork/doctor's stmt involved I did not file my claim until 10/6/18...46 pages of documentation including the claim form....advice....document and send in everything you have(certified mail). They told me TI claims are processed in 15 working days. From a phone call I did find out it took until 10/18 to log my claim in so that is when the clock should start. On 11/8 I called and they said the claim was process on 11/6 and checks are issued on Tues and Thurs. I received the check for the full claim about a week and a half later. The covered the full cruise (less port charges/taxes we got a prior refund), 5 night at an air BnB in NYC that was not refundable, rebooking fees from United Airlines, prepaid car that was supposed to pick us up and the airport and 2 theater tix we had paid for. All in All....I am a happy camper.
Robert M. would recommend this plan to a friend or relative.
6 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • IMG RR Team Account
    International Medical Group
    Photo
    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
    Nov 26,2018
International Medical Group iTravelInsured SE
Fortunately, I didn't need to use this insurance but it seemed to cover all of the possible issues we might have and was reasonably priced.
Margaret M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Hope to get lower price with good coversge in the future
Rosita M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
We were reassured to have additional trip insurance when we were out of the U.S. Even though we did not use it, we felt comfortable touring and did not worry that a wrong step or medical emergency would cause a financial hardship.
John D. would recommend this plan to a friend or relative.
1 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Never had to use it but felt better that I did have coverage.
Elisa V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
Insurance is only good if you use it and I buy it hoping I will never need to make a claim. I thought the policy was over-the-top expensive.
Cyndi H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • IMG RR Team Account
    International Medical Group
    Photo
    Thank you for sharing your feedback about International Medical Group. We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.
    Nov 16,2018
The trip included a
cruise
International Medical Group iTravelInsured SE
Did not use the benefits. Communication was good throughout so im sure we would have had guidance with a claim.
sharon t. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
I was fortunate that I never had to use your insurance but greatfull that I had it if needed. Thank you.
Sharon I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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