Travel Insurance Reviews International Medical Group iTravelInsured SE
iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, trip interruption, missed trip connection, and travel delay benefits.
To learn more, see the iTravelInsurance SE product page.
International Medical Group
iTravelInsured SE
We never had to use it but gave us peace of mind having it!!
Patricia L. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Great insurance option for ‘peace of mind’ while traveling. This is one purchase I never mind not using/needing!
Luther S. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
We were already abroad when one of us tested + on a Covid home test. We emailed IMG with a question regarding proof needed if we were not allowed to board our cruise. We didn’t hear back from them until we were headed home 16 days later. What we got was a generic email. Terrible customer service. Would never use them again.
Connie B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. If you have additional questions concerning your coverage or wish to initiate a claim, please contact us at 317-655-9798 or by email to [email protected].Oct 24,2023
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I bought this plan for a trip to Italy and Greece. In Athens, we had a power failure in the late afternoon with no power all night. The hotel had no available rooms and they weren't sure if they could get power restored.
By the next day, power had not been restored and so I called IMG. I told them what happened and asked if it would be covered by my policy. I was told that, yes, it was covered under trip interruption.
I booked another hotel at a higher price and filed a claim. I uploaded all supporting documentations. My claim was denied.
While it is possible that this was not a covered event, I wish they hadn't told them it was covered, which was probably a factor in what I paid for the new hotel.
Read the terms and conditions carefully, and I don't suppose that you should believe what they tell you, verbally.
By the next day, power had not been restored and so I called IMG. I told them what happened and asked if it would be covered by my policy. I was told that, yes, it was covered under trip interruption.
I booked another hotel at a higher price and filed a claim. I uploaded all supporting documentations. My claim was denied.
While it is possible that this was not a covered event, I wish they hadn't told them it was covered, which was probably a factor in what I paid for the new hotel.
Read the terms and conditions carefully, and I don't suppose that you should believe what they tell you, verbally.
Bradford W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
We did not use the medical portion; the trip was canceled due to evacuation orders for the entire Northwest Territories due to wildfire. They declared a state of emergency; fortunately the orders were issued 2 days before we left home.
It was a lengthy process because the supplier we booked through is not large and a lot of the standard things asked for had to be created especially to satisfy the exact documents needed. The vendor had clearly stated non refundable on their web site and our booking confirmation. This was an unusual circumstance; at this point the supplier doesn't even know if their lodge is still standing.
It was a lengthy process because the supplier we booked through is not large and a lot of the standard things asked for had to be created especially to satisfy the exact documents needed. The vendor had clearly stated non refundable on their web site and our booking confirmation. This was an unusual circumstance; at this point the supplier doesn't even know if their lodge is still standing.
Jerry D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured SE
This review is based on not having had to make a claim.
Karen S. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Since I didn't have to file a claim, I am not rating the most important part of having insurance.
Karen K. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Since I didn't have to file a claim, I cannot comment on the process of filing a claim; the customer service; the ease of filling; or the level of satisfaction. I'm am glad I purchased this plan, however.
Linda W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured SE
Terrible customer service.
Lyudmila P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
The plan covered all of my medical, airfare and covered part of our cruise. Other items, such as hotel, taxis and food, were not covered so that will be my out of pocket costs. Overall, satisfied but would have liked to have seen 100% of my costs covered. Will need to read the fine print of plans in the future to see exactly what is covered.
Response time from the company was great and the phone assistance was always helpful too.
Response time from the company was great and the phone assistance was always helpful too.
Barbara C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful