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Travel Insurance Reviews International Medical Group iTravelInsured SE

iTravelInsurance SE from International Medical Group is a single-trip comprehensive travel insurance plan which offers coverage to domestic or international travelers. Coverages offered by this plan include trip cancellation, interruption and travel delay benefits. The plan also includes missed connection coverage for travelers who have booked cruises or tour packages.

To learn more, see the iTravelInsurance SE product page.

Customers rated the International Medical Group iTravelInsured SE plan
4.57 out of 5
1,298
ratings and reviews
96%
recommended
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Cruise
Filed claim
International Medical Group iTravelInsured SE
You are suppose to be helpful and not that the person has to spend the money and you will reimburse here in USA
Karina Z. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Michelle A
    Photo
    Thank you for your review. Travel insurance is reimbursement based and this policy is one of reimbursement. There are times when insurance providers can advance payment, based on the situation. During the trip you can always contact the insurance providers 24 Hour Emergency Assistance Center. At that time they can medically monitor you and if medical costs were high they may have been able to give the hospital details to forward any bills. After confirming the claim was deemed covered the final decision to pay would be made. If you have any questions or concerns, please feel free to reach out to us at 800-487-4722 and we would be more than happy to assist you.

    Jan 15,2020
The trip included a
cruise
tour
International Medical Group iTravelInsured SE
I really can't evaluate the effectiveness of this plan because I never had to file a claim. However, it was worth the peace of mind to have a policy just in case.
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
International Medical Group iTravelInsured SE
My medical insurance only covers emergencies when out of state. My primary reason to purchase trip insurance was for the out of state medical insurance as I had a pre-existing knee condition.. It turns out that the insurance covers ER, hospital, and items prescribed by that. So, going to a regular doctor (PT or chiropractor) was not included. It was still better to have it in case there was an emergency and I needed to alter plane reservations or had an issue with luggage or weather.
Dianne F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
International Medical Group iTravelInsured SE
it is a reasonably priced plan that provides needed medical coverage.
Sharon K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
International Medical Group iTravelInsured SE
Although I didn't have to use this coverage to file a claim, it still gave me peace of mind. My husband is 85 and I am 79 so the coverage was expensive as I chose a group that was a primary payer. However, I knew that I would have paid coverage in case of an emergency. That was worth it to me. If money is tight, then this type of primary payer coverage would not be a value.
Karen K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
International Medical Group iTravelInsured SE
The plan coverage to cost ratio was great. I did make one small claim for about $175. Unfortunately it took FIVE months for them to process and deposit my claim into my bank account. FIVE months. I have 27 correspondences with them via and 9 phone call records on my phone. I can't even tell you how many questions (emails) went unanswered. I finally had to employ the assistance of a claims specialist from InsureMyTrip.com to look into this. Coincidentally just days later I received my reimbursement. Just a little communication from IMG would've eased the process and kept me from wondering what was going on. I received so much mis-information from them it's not even funny. I felt like I was a supervisor there who needed to constantly remind the staff to follow-up and reiterate repeated information over and over. I booked another plan for the current trip that I am on and it was NOT with IMG.
James M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jan 09,2020
    • JamesM
      Photo
      Yes, thank you. As I mentioned in my review I did indeed reach out to a Customer Advocate, very awesome to have! Thanks!
      Jan 09,2020
The trip included a
tour
International Medical Group iTravelInsured SE
The good news is we did not experience any problems at all on our trip last month to South America so no need to file a claim - Thank You! This said my only contact with IMG was an e-mail of which I printed off a cover page. Call me old school but I would think for a $1000+ we could have at least received a insurance card by mail if nothing to save our printer ink to put in our wallet such as you get from most other insurance companies i.e. State Farm or even Medicare - KH
Kim H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
International Medical Group iTravelInsured SE
I had additional charges over the months preceding the actual trip and adding these charges for additional premium was like pulling teeth. There was no easy way to do it as I recall. No number to call; very trying time; got told the wrong premium then adjusted up, etc etc Bad scene.
Richard W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Carol
    Photo
    Thank you for your feedback. We apologize for the difficulties you encountered when amending your policy. Apparently the policy was purchased with an incorrect departure date which was corrected when you called to increase your total trip cost. This issue was easy to correct but required additional documentation. We appreciate your patience and cooperation in providing the necessary information.
    Dec 31,2019
International Medical Group iTravelInsured SE
It's one of the cheaper plans with a long pre-existing condition period, but has really high medical coverage, so that's why I chose it. I had to visit the ER after falling on some ice right before my flight. BRING YOUR CLAIM FORM WITH YOU TO THE DOCTOR! It makes it so much simpler when you want to file your claim since Dr has to fill it out. I asked for refunds from airlines first. Documents required was proof of travel payments (CC statement), itinerary/ticket, claim form, refunds from airlines, discharge with diagnosis, doctors note. My claim was small ($38) so maybe that's why they approved it so quickly and easily. I filed claim by email on 12/11, got confirmation of claim on 12/12, email of claim approval with amount on 12/19, payment direct to my checking account on 12/24. I'm very satisfied, as I expected it to take months, from reading about difficult IMG claims. Of course, I made sure all my documents were in perfect order and it was a small claim from an accident with a US doctor, so maybe that's why. Any claims with the possibility of pre-existing conditions might take much longer to process, requiring medical records from the hospital/doctor.
Ethan M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
International Medical Group iTravelInsured SE
Did not need to use but peace of mind knowing I had policy.
Mary Ann O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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