Call us

Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.55 out of 5
2,258
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
John Hancock Gold
We had a claim last year. Handled well and promptly.
We would recommend this coverage.
Jack C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
We were sufficiently satisfied with elected coverage options and associated costs. Most importantly, we did not find it necessary to file a single claim; and, the “peace of mind” we experienced (knowing “not all would be lost” if we did encounter issues) was priceless. We felt that should we have needed to file a claim, a major agency would stand behind their product.
Linda N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
My trip was in late May 2019. I filed the initial claim May 4, 2019 because one of the four couples in our group had to drop out. The form for me to fill out for the claim didn't arrive until 3 weeks later while I was on my trip. I replied to the mail saying that I would fill it out when I got back in town. 2 days after I got home, I got an email stating that the claim was canceled since I hadn't sent the form back. I sent the form back later that week. After not hearing anything for several weeks I called and was told that things were being processed and that they were on a 3 week backlog. I heard back, they asked for more info, I provided it, 3-4 weeks pass, they ask for more info, I provide it, 3-4 weeks pass, they ask for more info, I provide it, 3-4 weeks pass and I finally get a response that they would be mailing me a check. I received the check today, 4 months and 1 week after my initial claim. They fully paid the claim, but the timeliness is lacking. Also, they do not reply to email. The next time I buy travel insurance, which will likely be later this year, I will not buy it with John Hancock.
John J. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Sep 20,2019
The trip included a
cruise
tour
John Hancock Bronze
Our trip was great and there weren't any issues but it was nice having that peace of mind.
Kenneth R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I’ve already referred future travelers.
George B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Claim took over 5 weeks to process
Robert C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for your 4 star review of your John Hancock Bronze plan. Although the claim process did take 5 weeks, we are certainly glad to hear that you received your claim check.

    For the future, please remember that promise of our "Anytime Advocates" who will support you with the process if you feel a claim has been delayed and unfairly denied.
    Sep 10,2019
John Hancock Gold
Hancock Plan is much more straight forward, understandable and reasonable for preexisting conditions coverage than other plans I have used
Carl L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
if i want to stay longer if they have another way then start over or if can add couple day to my trip thanks
Daniel C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
Having purchased the insurance a year before we traveled, how pleased I was to receive an e-mail reminder of the plan the week of our departure, just in case we needed it. How convenient!
Ralph K. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
The customer service person was knowledgeable and helped me decide on a plan that would be good for me.
Teresa F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.64)
  5. Berkshire Hathaway Travel Protection
    (4.63)
  1. Berkshire Hathaway Travel Protection
    (4.69)
  2. GeoBlue
    (4.63)
  3. Travelex
    (4.57)
  4. IMT Services
    (4.47)
  5. John Hancock Insurance Agency, Inc.
    (4.46)