Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.54 out of 5
2,067
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Bronze
Only reason I gave 4 instead of 5 stars on the "all items covered" and "promptly and fairly" questions was because the checks I received indicated there was a letter coming AND I expected a third check for incidentals. After waiting till after the holidays and not receiving a third check or a letter I called and found out the letter was actually an email and it had been sent to an incorrect email address. It took a day or so for the email to be resent and it explained that incidentals were not covered by the policy I purchased. The explanation of everything else covered was fair and reasonable.
Roy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Bronze
This plan provided a comfort zone for travel abroad as an older person. No one expects to become ill when traveling, but if that happens you definitely want to feel that you are going to be cared for or returned home when required.
Chrystin P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
I'm glad I purchased the plan, but I didn't need to use it. So hopefully if I did it would have been good.
Freda E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
My husband was admitted to hospital a day after we landed in London, on second day of our trip . We had already checked in for the next flight. It wasn't easy to find how to infirm you but I did so by email.

It was nearly impossible to figure out how to actually file a claim. But I persisted, and it has now been paid.

Claim was all by email and attached files. Eventually a check came for cruise part with some asterisks stating a letter would be sent about the medical part. No letter ever arrived! Eventually i sent another email and the claim was processed.
Brenda R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Just having the insurance was great so that I did not have to worry in case something did happen.
Carol B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
I luckily did not have to use my insurance plan but, it was extremely easy to navigate the website. I called a representative to confirm some details and she easily processed my application. Too easy!!
Kristine C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
pleased policy was not utilized!
eugene w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Silver
We have always purchased travel insurance for our cruise vacations, although we have never had occasion to file a claim until this year. Only weeks before our scheduled departure, I had a medical emergency that forced us to cancel our cruise. I called the John Hancock representative and he explained the process and sent me the necessary forms. The process was very simple and allowed me to submit my claim either online or by email. I received full payment for my submitted losses. The cost of the insurance was small when compared to what I would have lost had I not had the insurance. I recommend this coverage to anyone that travels.
Mark L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Silver
Didn’t need to use the ins. But it gave me peace of mind
Van Paula . would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
I thank God I didn’t have to use this.
Maria Jennifer C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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