Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.55 out of 5
887
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Gold
Did not use.
Donna J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
The coverage gave us great peace of mind during our travels.
Sylvia L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
I was unaware that I should have purchased the insurance within so many days of the travel purchases to get all the coverage we needed. Did not know how to do this as the tour purchase dates were not at the same time as the airfare purchases for the 4 individuals. There were 2 sets of tours purchased on different days, and 2 sets of airfares on different days.
Evelyn D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. You can purchase most policies up until the day before departure. However, the best time to purchase travel insurance is right after you put money down towards your trip. Some policies include time sensitive benefits which are but not limited to pre-existing condition waiver, financial default, Cancel For Any Reason and Cancel For Work Reasons. Most plans require that you purchase a policy within 10 - 30 days of your initial trip payment, and insure all prepaid non refundable trip costs to receive these time sensitive benefits.

    You can always purchase insurance for cost of the trip that is known, within the required time frame, and then call us to amend your policy when you make the subsequent trip payments. To keep the time sensitive benefits in tact, please be sure to call us within the time frame listed on the policy to add-on the additional travel arrangements.
    Aug 22,2016
The trip included a
tour
John Hancock Gold
Based on the hope that everything that states is covered is covered, this plan was right for me.
Julie M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
Did not heed to file a claim but will take out this policy again for future travels.
Jerome J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Silver
Since I didn't use it, hard to rate.
Pieter D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
Guess I missed something. Our return flight was on a delay, and I was curious if there was any benefit to help extend rental car coverage. I tried to call, but the contact information said the offices were only open Monday through Friday...
Brian S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for you feedback on the policy. The Customer Service and Claims Departments for John Hancock Insurance Agency are open from Monday - Friday, and Emergency Assistance is available 24/7. In the future, if you are unable connect with the insurance provider, please contact InsureMyTrip at 800-487-4722 or customercare@insuremytrip.com. We are open 7 days a week.

    Unfortunately, the rental car collision damage waiver was not included the policy when it was purchased and was not added on prior to the departure date. Comprehensive plans such as the John Hancock Insurance Agency plan cannot be extended or modified on or after the departure date. However, it possible that the policy benefits that were offered/selected would have automatically been extended:

    "EXTENDED COVERAGE:
    All coverage under the Policy will be extended, if:
    (a) Your entire Covered Trip is covered by the Policy; and
    (b) Your return is delayed by covered reasons specified under Trip Cancellation, Trip Interruption or Trip Delay.

    If coverage is extended for the above reasons, coverage will end on the earlier of: (a) the date You reach Your return destination; or (b) 7 days after the date the Covered Trip was scheduled to be completed."

    Please call us at 800-487-4722 if you have any questions or concerns.
    Aug 18,2016
The trip included a
tour
John Hancock Silver
Fortunately I did not have to use the insurance.
Kathleen H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
I bought the policy.
I didn't need to file a claim, but I slept better knowing that I was protected.
Theodore H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Silver
It was a bit pricey for the coverage amount, BUT I am grateful for the adventure sports/activity coverage, which is what I absolutely needed. I did not file a claim so I cannot speak to that process but it was extremely great knowing I was covered and I felt like I had more freedom on my trip.
Mindy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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