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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.52 out of 5
2,731
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Silver
Peace of mind, but very expensive plan, if someone has to cover 6-8 trips a year comes out to be too expensive.
Need to come out with some yearly plan, covering unlimited trips.
Harcharan B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
I originally insured my trip right after I booked it. I was under the impression I insured the trip for me and my wife for the total cost for both of us. 10 days prior to the trip I realized my wife was not insured and I was insured for twice the amount of my portion of the trip. I was not allowed to modify my policy to the actual amount and was compelled to cancel and reinsure for half the original amount and as expected, purchase a new policy for my wife. In total, we got less coverage for a bunch more money. I didn't have this problem on previous trips using another company. I'll go back to the other company for our future trips.
Tracie G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Fortunately I did not have to use the plan however I found it a good value for a travel insurance plan.
Linda L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
I am glad that I didn't have to use it, but this was a big expensive trip and if I couldn't have gone, or something happened, I was glad to have the option to get some of the money back.
Valerie F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
This plan is not designed to pay for a reasonable claim. It is not worth the time or money.
Jennifer F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Presenting the claim was complicated, with having to submit multiple layers of "proof" documents to the claims agent, even though the original information submitted was quite complete. Additionally, the process was very time consuming.
Richard B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Silver
Didn’t have to use the plan but it was good to know I was covered in case something happens.
Joseph W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Thank you. I'm glad I did not need the insurance or file a claim, but I felt comforted knowing that we were covered if we did.
Michael R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
It’s always a good thing to Purchase insurance for a trip. I didn’t have to use it, but I’m glad I had it.
Nadine W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Did not need but it was a good security blanket.
Jacquelin F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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