Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.55 out of 5
885
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
John Hancock Gold
I had a urgent medical surgery April 8, 2016 followed by complications requiring a second surgery April 18, 2016 preventing me from traveling on May 23, 2016 to Ireland. My claim was ultimately denied because we had decided to rebook this trip after my second surgery to a time 4 months later to limit costs to John Hancock Insurance as well as ourselves from the policy value of $10,000 down to $840 for rebooking fees. Because we rebooked after we cancelled, John Hancock denied the request for $840 rebooking costs and said they would have paid $10,000 if we didn't rebook. So much for being a responsible traveler trying to do the right thing. I will advise EVERYONE not to use Seven Corners administration which handled the John Hancock plan. If you choose another plan that uses Seven Corners, WATCH OUT!! Most unfair business practice I have ever experienced in my 66 years.
Steven L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy, and for allowing InsureMyTrip to advocate on your behalf. We are sorry to learn that the entire amount claimed was not considered reimbursable, but we are pleased to report that the claims administrator did reimburse a portion of the trip cost difference.

    For travelers/customers reading this review who have questions about John Hancock Insurance Agency plans offered on our website, reimbursable expenses under Trip Cancellation, or InsureMyTrip's Customer Advocate program, please call us at 800-487-4722 or email customercare@insuremytrip.com.
    Aug 25,2016
John Hancock Silver
I didn't have to use any benefits provided by the plan but I felt confident they would be available if needed.
Katarzyna C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Silver
It's hard to rate a plan when one hasn't had the opportunity to use it.
Laura C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
We received notification that our flight was going to be delayed causing us to miss our connection. The airline was telling us because it was weather related they would not provide a room. I attempted 3 different times to contact the number for help on my ID card; however, the line kept being busy. As it worked out, the plane made up time and we made our connections just fine. I was not very happy that we could not get through.
Jerry D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I felt secure having the plan...at age 77 I realize the risks that can occur in going on and planning for a long trio.
Emily P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Didn't have to file a claim so no idea whether that part of the program works well. Purchase and cost seemed reasonable.
Charles F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Since I did not need to make a claim on this policy, it is difficult to really evaluate the answers to these questions!
Pamela T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
My bag was lost at Heathrow so I could have bought new items and clothing, but I managed without until my bag was found 4 days later.
Donald P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Silver
The coverage was customized to our trip. I'm glad we didn't have to use it.
Santiago M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Just glad we did not have to use the provisions.
Joan L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.69)
  3. Nationwide
    (4.65)
  4. MEDEX
    (4.61)
  5. RoamRight
    (4.61)
  1. RSA Insurance
    (5.00)
  2. GeoBlue
    (4.68)
  3. Crum & Forster - Travel Insured International
    (4.64)
  4. IMT Services
    (4.60)
  5. Travelex
    (4.59)