For a better experience, our site works best in Chrome, Firefox, & Edge.
Call us

Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.53 out of 5
2,717
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Silver
Reassuring to know my trip was fully covered.
Robert W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Less cost than cruise offering and greater coverage. Did not need to use insurance so cannot comment on coverage or ease of use
Keith W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
I've purchased trip insurance for a long time, but never needed to use it. This time, unfortunately, I did need to file a claim. While I had to submit multiple documents and receipts, the company clearly stated what was needed to process the claim. It was handled fairly and promptly. It's extremely important for those who purchase trip insurance to keep extensive records and receipts of everything purchased. If I had not kept this type of record/receipts, I would not have received reimbursement. This is to be expected but I can't emphasize this enough. Submission of the claim required scanning and submitting a large number of documents into a portal. Ultimately, I feel this was fair... but tedious. I would purchase this insurance plan again and am grateful that I had it.
Deborah S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
The process to submit a claim is entirely by mail (I imagine it's designed to make you not want to file). I had a claimable event happen on this trip, but my loss was only $75 and I am in the process of moving, so doing a claim by mail wasn't worth the hassle in the end.
Danielle L. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Fortunately, I did not need to use the coverage but compared this coverage with other plans and thought this best suited my needs and was fairly priced.
Joanne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Didnt have to use it thankfully! Was easy to sign up and seemed like this policy was the best value for what I needed. Liked using Insuremytrip to research plans
Valerie M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
My trip needed to be cancelled which should have been covered under the "cancel for any reason" provision that I paid for. I submitted all of the documents asked for and received a response that they were received. It's 2 months later and finally a settlement. The coverage may be OK for the price, but the customer service is very poor. Think twice about purchasing this plan.
Kimberly S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
My trip needed to be cancelled which should have been covered under the "cancel for any reason" provision that I paid for. I submitted all of the documents asked for and received a response that they were received. It's 2 months later and finally a settlement. The coverage may be OK for the price, but the customer service is very poor. Think twice about purchasing this plan.
Amy O. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Although we were fortunate enough to not need to file a claim, it was reassuring to know we were covered for any unforseen issues. We will utilize insuremytrip.com for our future travels.
Tineke B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
I filed a claim under the cancellation clause due to COVID infection. I was directed to portal to file paperwork kept receiving emails to submit paperwork after each submission. No direct email to agent or support.
Chalres M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. International SOS
    (4.70)
  3. Berkshire Hathaway Travel Protection
    (4.65)
  4. Medjet
    (4.64)
  5. Trawick International
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.47)
  2. Travelex
    (4.44)
  3. GeoBlue
    (4.43)
  4. AIG Travel
    (4.27)
  5. John Hancock Insurance Agency, Inc.
    (4.26)