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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.53 out of 5
2,717
ratings and reviews
96%
recommended
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Cruise
Filed claim
John Hancock Gold
We have always used John Hancock travel insurance.

We have bought the gold package with the trip cost being $1.00 as we did not need to cover the travel cost. Hence the policy was purchased only for medical emergencies. And we have always confirmed this by phone with your office.

I contacted your office a few days ago to confirm as usual and I was informed that John Hancock do not cover medical for travel insurance and that I would need to provide the whole travel cost in order to get medical coverage.

This is a surprise and concern as I have always taken the policy for medical and not the travel cost. In which case why would the system let me even purchase a policy? Why do we receive a policy indicating the coverage? And what does the premium paid get applied to?

There seems to be a misrepresentation by your staff. I have purchased policies for myself and others for the last 10 years and was always informed by your office to put the trip cost at $1.00.

We recently traveled in September with the John Hancock policy. Had there been a medical emergency would your office have considered/covered the claim?

We buy insurance for peace of mind. I shudder to think what could have happened if we had a claim.

I need to know before purchasing future policies with John Hancock. I have emailed their office but no response has been received
I hesitate to give them a good rating after this.
I have always praised their service earlier
Thanks
Perviz Tarapore
PHIROZ T. would not recommend this plan to a friend or relative.
3 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Trip insurance gives great peace of mind
Jay G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
Although I did not have to use the plan and am uncertain as to how well it would actually have worked...I did feel better just having the coverage in case an injury or sickness should have occurred with a company I trust.
Thanks
Carol B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
The small print said the claim didn’t cover countries at war. Well, Israel wasn’t at war when I bought the policy. The war started because of a terrorist act which was covered by my policy. I’m very dissaisfied.
Elizabeth S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
Purchased John Hancock Gold plan for a trip to Croatia. Our flight to Croatia was cancelled. Luckily, we live in the area and were able return home not incurring any hotel fees (trip delay insurance max $200/day per person on the gold plan). We managed to get a flight out the next day. I was able to use the "trip delay" insurance coverage to cover the Lyft back home, to the airport the next day and our first night at the Airbnb which was non-refundable. The process took several months - The policy required that you get a written statement from the airline as to the reason for the delay. I wasted a lot of time on the phone with agents trying to get documentation with no results. Also sent emails to their customer service with no results. Finally, sent a letter (snail mail) to the airline's customer service and they responded with an email with the reason (BINGO!). It's odd, I had proof and documentation that the flight was cancelled - the challenge was getting the documented reason for the cancellation. I'm not sure why a reason also needed to be documented. Nevertheless, for all future trip planning I'm just going to assume that a claim will be filed and will ensure that all documentation any reasons for delays/cancellations and for any purchase is readily available so that I'm not in search of it later if a claim is actually made. I also know to use the mail (not email or the phone) when attempting to get an airline to respond to questions for claims.
John M. would recommend this plan to a friend or relative.
3 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
I went to the BBB and it appeared this insurer was good. Signing up was easy. I didn’t need to file a claim.
Aaron E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
Thankfully didn’t need to use the insurance, but the coverage was what I wanted.
Janet I. would recommend this plan to a friend or relative.
3 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Excellent process to obtain travel insurance and very reasonable price for 3 people going on a cruise. Good options for medical (primary) coverage and other items per our needs.
Charles O. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
It took more than 2 months and several phone calls to receive payment for a very straightforward claim. There are also absurd requirement for redundant documentation (e.g. a copy of a train ticket with the amount paid stated clearly on the ticket was not enough — they also required a copy of my credit card statement).
HAROLD M. would not recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Grateful that I did not need to use the insurance.
DEBORAH D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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