Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.55 out of 5
969
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Bronze
Other than for helping me sleep better, I never needed it. It was, however, much more affordable than the other plans I considered.
Annmarie L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
Easy to work with - even if only online. We've used your products several times and will continue to do so.
Thomas M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Silver
I was hoping that this trip insurance would just be for peace of mind, but unfortunately I did have to use my trip insurance! This was my first international trip, and while I was in Japan, an earthquake shook Kumamoto and cut all rail transportation in that island. Thankfully my husband and I were very far away from there at the time, but we needed to travel south of Kyushu and were planning to use the rail, which was broken by the quake. John Hancock really pulled through for us as they were able cover a plane flight to our next destination so we didn't have to skip part of our trip. They 24/7 team were very responsive to us and answered all of our questions. After our trip, we submitted the claim and they cut us a check with our transportation costs. I'm definitely both a believer in trip insurance and a believer in John Hancock / Seven Corners.
Shawn H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Gold
There were delays and miscommunication around the plan coverage and documentation requirements. Once straightened out, the plan did just as it said it would, it just took some time.
James C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Excellent plan and we will use the plan again in our future travels. Thank you very much.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
I had to cancel an expensive expedition to Mongolia as my father in UK was diagnosed with terminal cancer....he actually died during the time I would have been away. My claim was paid promptly and in full without any hassle at all.
Penelope H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Gold
Just the though of being protected gave me peace of mind and certainly worth the insurance cost.
cornelia c. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
The John Hancock plan was fine the problem is with the claim processing by Seven Corners. Very poor handling and service.
Charles D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
John Hancock Gold
I had a urgent medical surgery April 8, 2016 followed by complications requiring a second surgery April 18, 2016 preventing me from traveling on May 23, 2016 to Ireland. My claim was ultimately denied because we had decided to rebook this trip after my second surgery to a time 4 months later to limit costs to John Hancock Insurance as well as ourselves from the policy value of $10,000 down to $840 for rebooking fees. Because we rebooked after we cancelled, John Hancock denied the request for $840 rebooking costs and said they would have paid $10,000 if we didn't rebook. So much for being a responsible traveler trying to do the right thing. I will advise EVERYONE not to use Seven Corners administration which handled the John Hancock plan. If you choose another plan that uses Seven Corners, WATCH OUT!! Most unfair business practice I have ever experienced in my 66 years.
Steven L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy, and for allowing InsureMyTrip to advocate on your behalf. We are sorry to learn that the entire amount claimed was not considered reimbursable, but we are pleased to report that the claims administrator did reimburse a portion of the trip cost difference.

    For travelers/customers reading this review who have questions about John Hancock Insurance Agency plans offered on our website, reimbursable expenses under Trip Cancellation, or InsureMyTrip's Customer Advocate program, please call us at 800-487-4722 or email customercare@insuremytrip.com.
    Aug 25,2016
John Hancock Silver
I didn't have to use any benefits provided by the plan but I felt confident they would be available if needed.
Katarzyna C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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