Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by American Modern Home Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.54 out of 5
1,207
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Gold
great peace of mind on our trip and before because we knew we had coverage if something unexpected happened.
Anthony B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
So, no idea how it might work out if/when needed. But it got good ratings, so I presume it will work well when needed and, thankfully, no need to use it on this trip. But the price was very good, compared to what OAT, our tour company was going to charge.
JOHN G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Silver
As always we purchase trip insurance when going on a tour in case of emergency In the hopes we never need it. This time we had to file a claim because we lost a day of our trip due to the norovirus that spread thru our bus tour. Over half the group took ill and we were even quarantined to our hotel room one day. A doctor was summoned to the hotel and visited 13 rooms who were stricken. We submitted a trip interruption claim as well as the doctors bill and cost for medication. We had the John Hancock Silver plan which was underwritten by American Home Insurance Co. They reimbursed us for the lost day and doctors bill as well as the cost of medication. We were very satisfied with the service.
I highly recommend them.
Robert G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
John Hancock Gold
We were in Rome when an earthquake struck Italy. While Rome wasn't seriously affected, I was very impressed by the email with contact information if we had needed it. Nice work!
Alan H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
No issues--so thats great news!
Gail B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
We didn't have to use it so I don't know if we would have been satisfied had we used it - but we did enjoy knowing that we were covered since my Mother in Law is very elderly and things are always touch and go with her - so we need flexibility otherwise we would always be stuck here. The insurance helps us know that we can make it back if needed without losing the money we spent on our vacation.
Milan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
No claim filed
Lawrence T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
I usually buy trip insurance for possible medical problems, but never have anything happen. That is a good thing! This time, my husband had a bad toothache in the middle of the night and we called to see if we could get a referral to a dentist in Cambridge, England. We were told the plan only covers dental work if there is an accident causing damage - not regular dental work. They couldn't give us any names of dentists either. In other words, John Hancock was no help at all. Fortunately we found a same day dental emergency clinic and were able to get in. Costs were very reasonable compared to the USA, so it wasn't a disaster but I felt misled about what the plan would cover for dental work.
Christina C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for this review which will provide your fellow travelers with a better understanding of the Dental coverage offered under this policy.

    As you indicated, John Hancock plans provide Dental coverage only for accidental injury. Coverage is designed to provide reimbursement for emergency dental treatment for the relief of pain.

    Since plans do vary by insurance company and state, in the future you may want to call us at 800-487-4722 for assistance in selecting a policy.
    Nov 16,2016
John Hancock Bronze
I truly believe the best insurance is the insurance you don't have to use, and thankfully we did not! Due to some circumstances beyond our control, we had to change our plan twice after our initial purchase. Changing the plan was VERY easy to do, and the John Hancock team was very professional and efficient. Job well done!
Robert J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Silver
It was extremely expensive.
Cynthia B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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