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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.53 out of 5
2,717
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
John Hancock Silver
Filed claim for small medical bill.
The processing time was about 6 weeks. Not the fastest but no issues.
Michael A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
I didn't need to file a claim on this trip but having trip insurance gave me peace of mind. It turns out that three people in my tour group who needed wheelchair assistance at the Frankfurt airport (for the return flight to the U.S.) missed the flight through no fault of their own. Thinking trip interruption would have covered the mess up caused by Frankfurt airport personnel.
Raymond H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
I bought this plan because when I made my airline reservations I wasn't completely sure that I would be able to go, so I bought the "cancel for any reason" coverage. I also found peace of mind knowing that I would have coverage for any health emergencies. It was worth the money I paid.
Cynthia H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Plan appeared to provide good coverage at a reasonable cost. Filed a claim for a travel delay outbound to our cruise and while it was fully paid, it took 2 months for the process to be completed. Make sure you document EVERYTHING and submit it all.
Paul W. would recommend this plan to a friend or relative.
6 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Great price! Thank God I had no
Claim!
Catherine K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
Good coverage, and I received the refund for my overseas medical expenses. However, it took several months to get it ...
Pearl H. would not recommend this plan to a friend or relative.
4 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Didn't get sick, didn't cancel trip, didnt miss boat or lose luggage. great
Stephen M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Peace of mind for a reasonable price
RUSSELL W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
If you take nothing else away from this review, please know that you DO NOT want to purchase travel insurance from this particular company. I had a trip planned in Spring 2022 which was canceled by the trip organizer. I ended up getting most of my money back from the organizer, except for my flight + one night hotel stay. Therefore, my insurance claim was only for this smaller portion...the flight + one night hotel. It took over 8 months to get resolved, and it was only because I was persistent. I was told they were backlogged so I was respectful and gave them plenty of time to respond to me (ie, 4-6 weeks at a time). There was no follow-up on their end, I know they just wanted to ignore the claim and hope it goes away. They were so disorganized, asking me for the same documents over and over. I called in twice and my call was "escalated" both times. Escalated is a joke, nothing different happened. I was also asked verbally about the same information that I provided via email numerous times. Finally, I asked them for my money back...that's when they decided to take my claim seriously, I guess. I would NOT recommend this company unless you want to add over 8 months of stress and hassle to your life. Looks elsewhere.
Elizabeth R. would not recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Value for the money spent. Service/support was easy to reach and accommodated our requests. We have used this Hancock Silver plan before and would readily use them again.
Gregory R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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