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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.53 out of 5
2,717
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Gold
Very high cost but in line with other provideers
Peter C. would recommend this plan to a friend or relative.
3 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Did not have to use the insurance but glad I had it covering our trip in case we needed it!
Janet P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Fortunately, we completed the trip and did not need to use the insurance. When we scheduled the river cruise in March 2022, this policy seemed to have the best coverage to meet our needs, and a competitive price.
ROBERT G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
As a frequent traveler I always buying trip insurance and even once I have to use it because of the problem with the trip.
What I would like to have is some partial refund if I didn't use the policy. In this case more people would buy it and it would be more fair to travelers.
DAVID M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I did not have to use the plan but it is best to have peace of mind knowing I have insurance while out of the country just in case.
Barbara B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Gold
While fortunately we didn’t have to ‘use’ the plan, it was a great peace of mind while traveling that the plan was there to cover us if needed. Very affordable for the coverage you get in the plan.
John B. would recommend this plan to a friend or relative.
3 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
We had no claim, but I gave it five stars because everything else was perfect. I particularly liked the peace of mind of having a medical insurance ID card and an insurance number to call. That could save a lot of grief at an emergency room. I am happy to post a favorable review, but you should give much higher weight to reviews with a claim. I read them, and I liked what I saw.
William G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I was quite happy with the communication I received from this travel insurance. Luckily we did not have to make a claim so I cannot attest to that part of the process. I felt the price I paid was adequate for what I was insuring.
Cynthia W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
The claim process took awhile, but kinda short in the insurance business. My claim was treated fairly and in according to plan details.
Jeffrey D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Fortunately never needed the insurance plan, but worth the $ for piece of mind. Buying close to the trip definitely drove up the price, so plan at least a month in advance if possible.
Aloise E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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