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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold

Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.

To learn more, see the John Hancock Insurance Gold product page.

Customers rated the John Hancock Insurance Agency, Inc. Gold plan
4.55 out of 5
945
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Gold
My ship's arrival into Shanghai was delayed 5 hours due to fog, necessitating me to incur an additional half-day room charge. JHIA promptly paid my travel delay claim. Couldn't ask for more.
Arthur G. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Gold
We didn't file a claim so it's impossible to rate the service provided. We did have a $170 loss for an optional tour that we couldn't attend because my wife came down with a sore throat. I didn't bother filing a claim because I know Hancock, or any other travel insurer, would have required a doctor's certificate to reimburse and since we were in the middle of Nepal where there were no doctors we were unable to provide the required documentation. So, travel insurance is a necessary evil that can be used for serious injury but is generally overpriced since, as in our case, you can't even file a claim in certain circumstances. I'm not criticizing Hancock because all travel insurers have essentially the same requirements.
Cheryl T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Gold
I did not get the results from my claim that I had hoped, but the response was fair and according to the purchased coverage . Because of a mix-up with the airline, I spent nearly $200 on long-distance overseas telephone fees to get my wife's ticket issued for the return trip. Since this expense was not a result of a trip delay, it was not covered. (Of course, the airline did not accept responsibility, either.) So, although I did not get what I had hoped, John Hancock handled everything promptly and professionally. I would use them again.
JOHN W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Our trip was canceled in Nov. 2017 by our travel tour company, who closed their co.
It took us until March 2018, after many phone converrsations, letters, copies of contracts, etc that it was finally agreed we deserved our monies we paid for our trip that was canceled for us, not by us.
Until this time we have used John Hancock numerous times with no problems, and would recommend.
Arthur R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this policy.

    We are sorry to hear your claim took longer than expected. For future trips and claims, please feel free to contact us if you feel your claim has taken too long. Our “Anytime Advocates” will support you with the travel insurance company if you feel a claim has taken longer than expected or has been unfairly denied.

    Please feel free to contact us 1-800-487-4722 if you have any further questions or concerns. We are available 7 days a week.
    Apr 06,2018
The trip included a
cruise
tour
John Hancock Gold
We insured our December 2017 trip to Antarctica with a JH Travel policy. Due to poor weather, we never made it to our Antarctica destination. When we returned to the states, we filed our claim with Seven Corners (the JH policy had been transferred / sold from JH to Seven Corners). This turned out to be a terrible experience. The customer service was atrocious. The company did everything possible to deflect paying legitimate claims. After countless emails, phone calls and letters, itsl now taken close to four months to receive payment on our full claim. I will never use JH nor Seven Corners for Travel Insurance again! Horrible experience!
Kenneth R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for bringing the problems that you experienced in the claims process to our attention. We apologize for this inconvenience but are glad to hear that you did receive payment.

    We certainly hope to hear from you again and would like to assist you in the purchase of a policy. The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler because our non-commissioned representatives work to find the best plan for you. In addition, you would also have access to our Anytime Advocates® who will support you with the claims process if your claim is delayed or you believe has been unfairly denied.

    Please remember that InsureMyTrip.com is available weekdays from 7:00 AM to midnight ET or weekends from 9:00 AM to 9:00 PM ET.
    Apr 10,2018
The trip included a
cruise
tour
John Hancock Gold
Due to bad weather, we missed an entire leg of our journey. We obtained a letter from the expedition company detailing the weather problems to submit with our claim along with all other flight and hotel documentation. The only piece of required documentation that surprised me was a copy of my passport showing country entry/exit dates. I feel I was lucky that I noticed that notification of an impending claim had to be provided to John Hancock within 21 days of the trip delay/cancellation. I don't know if I would have had problems if I missed that important piece of information. Once the documentation was submitted, it took about six weeks to receive payment. There were no challenges to my submitted expenses and the whole process went smoothly. I've never had to submit a trip insurance claim before, and I was nervous about the experience, but this was painless. I will definitely use John Hancock again. Thanks!
jill s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
We were impressed with the ease of filing a claim and the timely response that we received. This was the first time that we had been unfortunate in our travels. We were able to make a call with ease from India to customer service to confirm coverage and assurance that we were covered. The peace of mind allowed us to continue our travels without worrying. Insure My Trip is a fabulous source for travel insurance. I’ve been using them for 20+ years.
Antonia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Good value
Maria M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
I appreciated your email saying you received my documents. However, no one contacted me about needing additional information until I made the contact after several weeks. I was then informed about the additional information. The person taking the call was very respectful and polite, but was extremely difficult to understand because of an accent and speed of talking. That was extremely frustrating.
Jeanette N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on your policy.

    We are sorry to hear you experienced some delays while filing your claim. In the future, please do not hesitate to contact us InsureMyTrip.com if your claim has either taken longer than acceptable, if you feel you have been wrongly denied, you have experienced missed communication or no communication from the insurance provider. We have Customer Advocates we can assign to your case and assist you with your claim.

    Please feel free to contact us if you have any further questions or concerns. We have licensed representatives available 7 days a week who can be reached at 1-800-487-4722.
    Mar 16,2018
The trip included a
cruise
tour
John Hancock Gold
Being able to review numerous plans and see reviews was helpful.
Margaret H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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