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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold

Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.

To learn more, see the John Hancock Insurance Gold product page.

Customers rated the John Hancock Insurance Agency, Inc. Gold plan
4.55 out of 5
1,022
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Gold
We insured our December 2017 trip to Antarctica with a JH Travel policy. Due to poor weather, we never made it to our Antarctica destination. When we returned to the states, we filed our claim with Seven Corners (the JH policy had been transferred / sold from JH to Seven Corners). This turned out to be a terrible experience. The customer service was atrocious. The company did everything possible to deflect paying legitimate claims. After countless emails, phone calls and letters, itsl now taken close to four months to receive payment on our full claim. I will never use JH nor Seven Corners for Travel Insurance again! Horrible experience!
Kenneth R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for bringing the problems that you experienced in the claims process to our attention. We apologize for this inconvenience but are glad to hear that you did receive payment.

    We certainly hope to hear from you again and would like to assist you in the purchase of a policy. The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler because our non-commissioned representatives work to find the best plan for you. In addition, you would also have access to our Anytime Advocates® who will support you with the claims process if your claim is delayed or you believe has been unfairly denied.

    Please remember that InsureMyTrip.com is available weekdays from 7:00 AM to midnight ET or weekends from 9:00 AM to 9:00 PM ET.
    Apr 10,2018
The trip included a
cruise
tour
John Hancock Gold
Due to bad weather, we missed an entire leg of our journey. We obtained a letter from the expedition company detailing the weather problems to submit with our claim along with all other flight and hotel documentation. The only piece of required documentation that surprised me was a copy of my passport showing country entry/exit dates. I feel I was lucky that I noticed that notification of an impending claim had to be provided to John Hancock within 21 days of the trip delay/cancellation. I don't know if I would have had problems if I missed that important piece of information. Once the documentation was submitted, it took about six weeks to receive payment. There were no challenges to my submitted expenses and the whole process went smoothly. I've never had to submit a trip insurance claim before, and I was nervous about the experience, but this was painless. I will definitely use John Hancock again. Thanks!
jill s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
We were impressed with the ease of filing a claim and the timely response that we received. This was the first time that we had been unfortunate in our travels. We were able to make a call with ease from India to customer service to confirm coverage and assurance that we were covered. The peace of mind allowed us to continue our travels without worrying. Insure My Trip is a fabulous source for travel insurance. I’ve been using them for 20+ years.
Antonia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Good value
Maria M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
I appreciated your email saying you received my documents. However, no one contacted me about needing additional information until I made the contact after several weeks. I was then informed about the additional information. The person taking the call was very respectful and polite, but was extremely difficult to understand because of an accent and speed of talking. That was extremely frustrating.
Jeanette N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on your policy.

    We are sorry to hear you experienced some delays while filing your claim. In the future, please do not hesitate to contact us InsureMyTrip.com if your claim has either taken longer than acceptable, if you feel you have been wrongly denied, you have experienced missed communication or no communication from the insurance provider. We have Customer Advocates we can assign to your case and assist you with your claim.

    Please feel free to contact us if you have any further questions or concerns. We have licensed representatives available 7 days a week who can be reached at 1-800-487-4722.
    Mar 16,2018
The trip included a
cruise
tour
John Hancock Gold
Being able to review numerous plans and see reviews was helpful.
Margaret H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Gold
Wish there was a way to determine the overall health and general physical condition of people purchasing travel insurance instead of just age. Being frequent travelers, we have seen people on our trips who could barely walk up a flight of stairs. Even though we are "older"....68 and 74....we are very physically active and in good shape (knock on wood) and would have to have a very serious incident to ever cancel a trip. Does past claims ever come into consideration when determining rates or is an individual history too complicated?
Teresa T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the travelers ages. Unfortunately, insurance providers are not able to take your individual medical history or your past claim history into account to determine the cost of travel insurance. If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Mar 08,2018
The trip included a
cruise
John Hancock Gold
Everything was according to stated coverage. The four stars on claim promptness is really an open item. While the claim was processed quickly and payout on part of the claim was timely, part of the claim required additional justification. That has been submitted and a responce is pending. If handled as efficiently as the rest of the claim, that catagory would rise to five stars.
Alexander S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Gold
This is the best travel insurance company I have ever dealt with, and this is probably the 50th policy I've purchased over the years. They are timely, professional, courteous, and they don't make you jump through a million hoops. Thank you for your help!!!
Jinny R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
I knew I had insurance, but did not have to use it.
Margaret P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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