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Travel Insurance Reviews John Hancock Insurance Agency, Inc. Silver

The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.

To learn more, see the John Hancock Insurance Silver product page.

Customers rated the John Hancock Insurance Agency, Inc. Silver plan
4.53 out of 5
641
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Silver
Terrible. Cruise was canceled and a month after filing the claim, just getting a run around. I've repeatedly sent them 19 pages of documentation and they keep saying I'm missing something. I tell them its right there and give them the page number and then they just ask for something else thats in the same package of documents. You call and they won't give you people's full names and refuse to give an extension number so you can contact them. I'm getting no where and honestly considering hiring an attorney to deal with this.
Steven W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Covered what I wanted.
Peter J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Never had a claim so don't know how good the policy is . Looked good on paper.
Scott Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
Previous companies had included luggage tracking ID cards in case of missing luggage which made me feel more secure. John Hancock did not. Because I did not file a claim I don’t know how well they provide service to customers. I basically had no contact with them. Next trip I will go back to my previously used company.
Andrea A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
I looked at several plans and this seemed like the best, as well as many good reviews from people who actually filed a claim. Fortunately I did not need to file a claim,
Laurel P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
I did not have occasion to use the insurance, but it gave me peace of mind knowing that it covered everything that might be needed for my trip.
Donna S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Poor communication and challenging requirements when filing a claim.
Mark M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
Your company is a rip off! My trip was canceled and you refused to give me a refund saying that I had not met requirements for losing my job you. You advised that since I had not lost my job within the 30 days before my trip that I was not entitled to a refund. Such a rip off. If I had lost my job within 39 days of the trip the trip would have been paid for completely! Your other requirement that a person be on the job for 3 years is also bogus. What difference does it make if I was on my job 3 years or 3 days? If I list my job I lost it! I have recommended people in all my travel groups avoid your company at all cost. I told my story so hopefully you are losing business. I will keep telling the people about you scam!
Pamela S. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Filed claim for small medical bill.
The processing time was about 6 weeks. Not the fastest but no issues.
Michael A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
I didn't need to file a claim on this trip but having trip insurance gave me peace of mind. It turns out that three people in my tour group who needed wheelchair assistance at the Frankfurt airport (for the return flight to the U.S.) missed the flight through no fault of their own. Thinking trip interruption would have covered the mess up caused by Frankfurt airport personnel.
Raymond H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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