John Hancock Insurance Agency, Inc. Silver

The John Hancock Silver Plan is designed for both Domestic and International travel coverage. There are valuable benefits you may need before and during your trip when your travel plans could change due to unexpected delays or interruptions. This plan includes a wide range of coverages including Trip Cancellation, Trip Interruption and Trip Delay, plus Primary Accident or Sickness Medical coverage. There are no deductibles on claims and you can customize a personal plan by adding Optional Coverages including Trip Cancellation for any Reason, Adventure Sports coverage and increased Common Carrier Accidental Death and Dismemberment limits.

If you are taking a cruise or a well-planned vacation, the John Hancock Silver Policy is a good insurance option to include in your travel plans. If your trip is delayed en route to or from your destination for 3 hours or more, the Silver plan includes benefits to help with unexpected out-of-pocket arrangements. Covered reasons include inclement weather, sickness of you or a family member, or airport closures are a few of the many covered occurrences. Baggage delay or loss is covered with some benefits starting after just 12 hours of checked luggage being delayed. Multilingual assistance is available 24/7 in case you need help during your trip or even assistance with arrangements to return home due to an emergency. Please refer to the policy for all the benefits, terms and conditions.

Coverages and Plan Info

Coverage amounts are per person, unless otherwise noted.

Plan Summary

Protect your trip with cancellation, interruption, delay and medical benefits.

Highlighted Coverages

Trip Cancellation
Trip Interruption
Pre-Existing Condition Lookback Period
Medical Evacuation

Plan Info

Plan Type
View Certificate
Refund Policy
Available to
AM Best Rating
Years in Business


Medical Limit
Complications of Pregnancy
Emergency Medical Expenses

Pre-Existing Conditions

Sudden Recurrence
Lookback Period
Pre-Existing Condition Period

Accidental Death

24-Hr Full Coverage
Common Carrier


Medical Evacuation
Evacuation from
Evacuation to
Evacuation criteria

Additional Benefits

24-Hour Emergency Assistance
Optional Coverages

Your Quote

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Ratings and reviews

Our customers rate the John Hancock Insurance Agency, Inc. Silver on our site
(4.55) of 5
on average based on 318 reviews.
A.M. Best Rating
Better Business Bureau Rating
No Rating Available
As always, when we purchase insurance, we hope that it won't be needed! And that was the case with this policy. The coverage offered seemed excellent, though, and we have other insurance with John Hancock that we have been happy with, so we would recommend this product.
Richard B.
I always insure my trips with John Hancock. Last year I did file a claim and they paid with no questions asked.
Gabriella H.
We had a claim based on an ear infection and sudden illness my daughter developed during the trip. The claim forms were very confusing as most of it didn't apply well to our situation. I informed the insurance company of the claim on the day we saw the doctor at the resort and the person I spoke to assured me we were covered. We would have taken our daughter to the doctor anyway - but I wanted to make sure I informed the company if that was going to be required. As soon as we returned from the trip I submitted a claim in writing. It was rejected and I was asked to first submit my claim to our health insurance provider in the states. When I received that company's response, I was finally able to submit a full claim under the travel insurance policy. It took about three months to get our claim paid. I will use travel insurance again, but I was under the impression the travel policy provided primary coverage for the medical claim, so I was irritated to have to make a claim through our usual carrier. However, it worked out in the end - just not real quickly. People who easily get discouraged and put off may not have carried the claim all the way through and gotten paid. I always send correspondence to insurance companies by certified mail. Another hassle, but it avoids a contention that your documents weren't received.
Jana J.
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