Travel Insurance Reviews Nationwide
In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
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Nationwide Mutual Insurance
Essential
My brother got ill so I had to reschedule my trip. Every other vendor, flight, rental car, hotel refunded my money. Nationwide refused. I have my homeowners, auto and rental property coverages with Nationwide. I thought that they were a better company than this. FYI: I'm going this week to my brother's funeral.
KEVIN W. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Nationwide Mutual Insurance
Vacation Renter Protector
I liked the options presented prior to purchase of the coverage. We do not need to make a claim so in retrospect I might want to consider less coverage and save $.
Bradley Edward B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Prime
although I did not need to file a claim, I knew I had good coverage in case I needed to. this is reassuring
Loretta S. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
We purchased this insurance in April to cover a trip we were making in December and wanted coverage in the event that weather or health issues forced us to cancel. As it turned out we had no problems and did not file any claims. We have purchased trip insurance through insure my trip.com several times and only had to file a claim once.
IRA G. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Vacation Renter Protector
Was extremely disappointed that we did not get a partial refund for the 3 out of 5 says we were supposed to stay. Hurricane ian was approaching & even if there wasn’t a mandatory evacuation at the time, we didn’t want to wait as we were on an island & know how bad the bridges can get. Being on a island during a hurricane is NOT a good idea..I was hoping to get SOMETHING back. Obviously I wasn’t looking for the whole thing. Would appreciate you looking at this again. It truly was not fair!
Grace G. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Prime
Fortunately, I did not have a need for filing claim but the one time I did the service was impeccable.
Richard O. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Plan was easy to acquire and fairly priced. Filed a claim as a result of a British Airways flight that just disappeared from itinerary the day before we left. There was no email, text or follow up from BA. The insurance covered the expenses related the changes I had to make. Very happy with the process and results.
Danny W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Fortunately we did not have to submit any claims during this trip, but having the insurance gave us piece of mind when finalizing our plans. We did some research and found the price of this plan very competitive, and cheaper than the cruise line offered.
Joe G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Wow! It is a time-consuming, complicated and convoluted process to fill a simple claim. LOTS of hoops to jump through.
Michael B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Luxury Cruise
Grumble, grumble,
I filed a claim for an Interrupted trip in May. NW requested additional info on July 9, 2022. I sent the info the next day. On Aug 22 I called and they confirmed that they had the info but the 60 day processing clock restarts with the additional info. Called again today 9/9/22 and the claim has not been processed. They will label for "Expedited audit" which should take 2-3 more weeks. I have purchased several Luxury Cruise policies and NW customer treatment is very poor. Once they get the additional info the clock should not start over. I am booking another cruise next week. Can you recommend a company with a comparable policy that has better customer service?
Thx
UPDATE Dec 6, 2022
My original claim was denied so I filed an appeal. On October 10 they asked for further documentation. I supplied the info on October 12th. As of Dec 6th I still do not have a disposition. I called Coordinated Benefits Plan (CPB) for an update and their systems have been down for two days. How is this any way to run a business?
UDATE Dec 7, 20022
CBP computers down for a 3rd day. They took my phone number and said they would call me when systems are back up. I decided to call Nationwide Customer Relations and opened a complaint. The agent will notify the proper insurance group at Nationwide of the delays and will call me back within two days. Stay tuned.
Final update 12/8/2022
Received an email from CBP that my claim will be paid in full. It shouldn't take 9 months to resolve a simple claim such as this one. At this point it is not delays related to the Covid shut down. Maybe they should have an Operations Mgr look at their workflow. Happy Holidays...
I filed a claim for an Interrupted trip in May. NW requested additional info on July 9, 2022. I sent the info the next day. On Aug 22 I called and they confirmed that they had the info but the 60 day processing clock restarts with the additional info. Called again today 9/9/22 and the claim has not been processed. They will label for "Expedited audit" which should take 2-3 more weeks. I have purchased several Luxury Cruise policies and NW customer treatment is very poor. Once they get the additional info the clock should not start over. I am booking another cruise next week. Can you recommend a company with a comparable policy that has better customer service?
Thx
UPDATE Dec 6, 2022
My original claim was denied so I filed an appeal. On October 10 they asked for further documentation. I supplied the info on October 12th. As of Dec 6th I still do not have a disposition. I called Coordinated Benefits Plan (CPB) for an update and their systems have been down for two days. How is this any way to run a business?
UDATE Dec 7, 20022
CBP computers down for a 3rd day. They took my phone number and said they would call me when systems are back up. I decided to call Nationwide Customer Relations and opened a complaint. The agent will notify the proper insurance group at Nationwide of the delays and will call me back within two days. Stay tuned.
Final update 12/8/2022
Received an email from CBP that my claim will be paid in full. It shouldn't take 9 months to resolve a simple claim such as this one. At this point it is not delays related to the Covid shut down. Maybe they should have an Operations Mgr look at their workflow. Happy Holidays...
Francis S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful