In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
Thank you for your feedback. We are sorry to learn that you were unable to travel.
While the terms of the insurance policies state that the policy is non-refundable after the review period, some companies have been willing to issue a refund as an exception request. In order to facilitate a successful refund request, the insurance underwriters require specific documentation.
Upon reviewing your policy, it appears we are still awaiting documentation to properly submit your request to the underwriter for an exception request. Please contact us at 800-487-4722 or by email at [email protected] for further assistance.
I was robbed in Mexico by the police and my flight was delayed. Since the police were the perpetrators, I did not get a police report. After opening a claim, Nationwide took a week to respond asking for receipts/information about the trip delay but no mention of the coverage for loss of personal effects. I emailed them back asking if an exception could be made regarding the requirement for a police report for theft. No response nearly a week later. Terrible and nonexistent customer service. I ended up having to file a claim under my renter's insurance policy with Travelers Insurance (they handled the situation quickly and efficiently). Very dissatisfied with Nationwide and won't be using them again.
David C. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are sorry to learn of the setbacks of your trip.
Unfortunately, due to the on-going concerns pertaining to the pandemic, claims departments industry wide have been experiencing high call and email volume. This causes response time to be delayed longer than usual. However, we are glad to learn that your renter's insurance made you whole for your losses.
From an educational standpoint, it is important to point out that it is a Travel Insurance Industry standard to require baggage loss claims be substantiated by proper documentation. Additionally, the baggage loss coverage on your policy was secondary coverage, meaning that the claim would be paid after any other primary collectible. This may help explain why your renter's insurance was able to act swiftly in paying out your claim.
We have been in contact with the claims department regarding your concerns and they have notified us that they are still awaiting your claims form. If you would like to continue this process please call them at 888-490-7606.
Reputation was assuring and the price allowed for piece of mind. We had a uneventful trip(from an insurance point) and did not have to submit any claims.
Colleen W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Even though we did not have to use the insurance on our trip, thank you Jesus!, it was good to know that you would be there for us should an event have happened.
Jerry T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I have had to make changes for a couple of policies and will need to do one more. The level of difficulty is too high with the paperwork I am able to get from Royal Caribbean… if you don’t need all the paperwork for me to buy insurance, why do I have to provide a mountain for minor changes…. Also no way to enter a beneficiary.
Robin S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your review of the Nationwide Prime policy.
To request an exception to change a policy after the review period, proper documentation is necessary to make a request. This information will help the insurance company determine if the guidelines for a successful exception have been met.
For Beneficiary designation, send an email to InsureMyTrip and we will have the information added to your policy. If you ever have any questions, please contact InsureMyTrip.com at 800-487-4722 or contact us via the chat feature on our website.
Thank you for your feedback. We are sorry to learn that you were unable to travel.
While the terms of the insurance policies state that the policy is non-refundable after the review period, some companies have been willing to issue a refund as an exception request. In order to facilitate a successful refund request, the insurance underwriters require specific documentation.
Upon reviewing your policy, it appears we are still awaiting documentation to properly submit your request to the underwriter for an exception request. Please contact us at 800-487-4722 or by email at [email protected] for further assistance.