In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
I bought Nationwide Prime through "insuremytrip.com". Unfortunately I had an issue on my overseas trip. Very difficult to contact a "Nationwide" rep who knew about this obvious 3rd-party insurance. First words out of his mouth were "I don't think we cover you for that". That's never good to hear when you're in a foreign country. I suffered with the issue until I got back to the US and was covered by my employer's health plan. $20/day travel insurance is barely worth the 64 pages of fine print. Never again.
John P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We thank you for your feedback. All claims are adjudicated based on the terms and conditions of the insurance policy. We have contacted the claims department of Nationwide on your behalf and it appears that this claim was handled correctly. A representative will reach out to you to explain this further.
In the future, please do not hesitate to contact our Customer Care department for any questions pertaining to your policy. Our team of representatives can be reached at 800-487-4722 or by email at [email protected].
As always, InsureMyTrip was great! I needed a letter from Nationwide stating I was covered for COVID to enter Israel, and they helped get the letter quickly.
Oren B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are sorry to learn that you were unable to travel.
While the terms of the insurance policies state that the policy is non-refundable after the review period, some companies have been willing to issue a refund as an exception request. In order to facilitate a successful refund request, the insurance underwriters require specific documentation.
Upon reviewing your policy, it appears we are still awaiting documentation to properly submit your request to the underwriter for an exception request. Please contact us at 800-487-4722 or by email at [email protected] for further assistance.
I was robbed in Mexico by the police and my flight was delayed. Since the police were the perpetrators, I did not get a police report. After opening a claim, Nationwide took a week to respond asking for receipts/information about the trip delay but no mention of the coverage for loss of personal effects. I emailed them back asking if an exception could be made regarding the requirement for a police report for theft. No response nearly a week later. Terrible and nonexistent customer service. I ended up having to file a claim under my renter's insurance policy with Travelers Insurance (they handled the situation quickly and efficiently). Very dissatisfied with Nationwide and won't be using them again.
David C. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are sorry to learn of the setbacks of your trip.
Unfortunately, due to the on-going concerns pertaining to the pandemic, claims departments industry wide have been experiencing high call and email volume. This causes response time to be delayed longer than usual. However, we are glad to learn that your renter's insurance made you whole for your losses.
From an educational standpoint, it is important to point out that it is a Travel Insurance Industry standard to require baggage loss claims be substantiated by proper documentation. Additionally, the baggage loss coverage on your policy was secondary coverage, meaning that the claim would be paid after any other primary collectible. This may help explain why your renter's insurance was able to act swiftly in paying out your claim.
We have been in contact with the claims department regarding your concerns and they have notified us that they are still awaiting your claims form. If you would like to continue this process please call them at 888-490-7606.
We thank you for your feedback. All claims are adjudicated based on the terms and conditions of the insurance policy. We have contacted the claims department of Nationwide on your behalf and it appears that this claim was handled correctly. A representative will reach out to you to explain this further.
In the future, please do not hesitate to contact our Customer Care department for any questions pertaining to your policy. Our team of representatives can be reached at 800-487-4722 or by email at [email protected].