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Travel Insurance Reviews Nationwide Essential

The Essential plan from Nationwide Mutual Insurance is for travelers planning trips on a budget who don't want to sacrifice coverage. Coverages include Trip Cancellation and Interruption, Medical, Emergency Medical Evacuation, and Assistance Services.

To learn more, see the Nationwide Essential trip insurance product page.

Customers rated the Nationwide Mutual Insurance Company Essential plan
4.64 out of 5
6,617
ratings and reviews
97%
recommended
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Cruise
Filed claim
Nationwide Mutual Insurance Essential
We never had to use the insurance, which is a good thing but it was nice knowing we were covered. I believe the price was right and the plan provided all of the phone numbers we may need in case of an emergency. Thanks
Kenneth R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Nationwide Mutual Insurance Essential
Claims for this plan are managed by a 3rd party "Coordinated Benefit Plans". My claim has been processing now for almost 3 months, and they do not have any timeline on when they claim will be adjudicated. They say it's because of a high volume of claims, and anytime they ask you for new documentation, it resets the clock all over again. CBPs customer service is terrible, they don't commit to anything and don't resolve anything either. You just have to sit and wait, meanwhile if your charges are on a credit card, you have to eat the interest costs. Please avoid any policy managed by CBP at all costs.
Johana R. would not recommend this plan to a friend or relative.
10 of 10 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Nationwide Mutual Insurance Essential
Quick processing to meet all of my requirements cost effectively.
Martha D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Nationwide Mutual Insurance Essential
Thankful that we didn't have to file a claim, but it was nice to know we had the coverage "just in case".
David O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Nationwide Mutual Insurance Essential
Thankfully we did not have to use the coverage. Our trip was wonderful and knowing we had insurance made us enjoy it worry free.
Katrice B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Nationwide Mutual Insurance Essential
The plan gave us security in a volitile travel environment
Edward F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Nationwide Mutual Insurance Essential
Insurance is a must to have as a back up plan in case we were exposed to COVID
Jennifer M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Nationwide Mutual Insurance Essential
I was robbed in Mexico by the police and my flight was delayed. Since the police were the perpetrators, I did not get a police report. After opening a claim, Nationwide took a week to respond asking for receipts/information about the trip delay but no mention of the coverage for loss of personal effects. I emailed them back asking if an exception could be made regarding the requirement for a police report for theft. No response nearly a week later. Terrible and nonexistent customer service. I ended up having to file a claim under my renter's insurance policy with Travelers Insurance (they handled the situation quickly and efficiently). Very dissatisfied with Nationwide and won't be using them again.
David C. would not recommend this plan to a friend or relative.
4 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan B.
    Photo
    Dear Valued Customer,

    Thank you for your feedback. We are sorry to learn of the setbacks of your trip.

    Unfortunately, due to the on-going concerns pertaining to the pandemic, claims departments industry wide have been experiencing high call and email volume. This causes response time to be delayed longer than usual. However, we are glad to learn that your renter's insurance made you whole for your losses.

    From an educational standpoint, it is important to point out that it is a Travel Insurance Industry standard to require baggage loss claims be substantiated by proper documentation. Additionally, the baggage loss coverage on your policy was secondary coverage, meaning that the claim would be paid after any other primary collectible. This may help explain why your renter's insurance was able to act swiftly in paying out your claim.

    We have been in contact with the claims department regarding your concerns and they have notified us that they are still awaiting your claims form. If you would like to continue this process please call them at 888-490-7606.
    Nov 18,2021
Nationwide Mutual Insurance Essential
Reputation was assuring and the price allowed for piece of mind. We had a uneventful trip(from an insurance point) and did not have to submit any claims.
Colleen W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Nationwide Mutual Insurance Essential
I was glad to have the assurance that we would be covered in case of an emergency.
MARK G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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