Travel Insurance Reviews Nationwide Prime
The Prime plan allows you to insure a higher trip cost than the Essential plan and also includes higher amounts of coverage to protect your pre-paid non-refundable monetary investment. This plan includes benefits for missed connections and changes in itineraries, along with a pre-existing condition waiver.
To learn more, see the Nationwide Prime product page.
The trip included a
cruise
Nationwide Mutual Insurance
Prime
This review should be titled "You know how to write the insurance, you just don't know how to service it". During a recent cruise my wife required some non-emergency medical attention. when I returned from the trip three days ago I attempted to call this company to notify them of this claim. They tell you via a recorded message , that due to extremely high volume, you should either mail or email information to them or use their website. I emailed them 3 days ago and have not heard anything since. I attempted to use their website, filling in all required information in an attempt to obtain a claims form, but after doing that received a message that "this form is not available for download". Another call to their toll free number told me to press one in order to obtain a claims form, but that resulted in me being disconnected. So this company was extremely efficient at accepting my premium dollars, but when it comes to speaking to someone regarding actually submitting a claim, they are not to be found. I'll try to follow this up at a later date to update on any progress, but so far, count me as a very dissatisfied customer. Should someone contact me and pay this claim, I'll be glad to adjust my ratings.
Revised 4/03/2023. I was finally able to obtain the form to submit the claim. I sent them all of the documentation that they asked for. It took about one week until I received an acknowledgment that the claim had been received. After that, it took approximately three more weeks until I received the check for the full amount of my claim without any quibbling . So, aside from the initial delay in communication, they have handled this claim satisfactorily and I would now recommend this plan.
Revised 4/03/2023. I was finally able to obtain the form to submit the claim. I sent them all of the documentation that they asked for. It took about one week until I received an acknowledgment that the claim had been received. After that, it took approximately three more weeks until I received the check for the full amount of my claim without any quibbling . So, aside from the initial delay in communication, they have handled this claim satisfactorily and I would now recommend this plan.
Michael F. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Prime
I had to cancel a trip due to an injury 2 weeks before I was due to leave. It was a group trip with hotel, daily transport to ski areas, airfare and other items. I showed documentation for airfare not being refundable and all my payments. Within 3 weeks I had my check. The representative called me with one question. She was polite and understood my claim once we spoke. I am more than satisfied.
Lisa R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Prime
Luckily I did not have to use my insurance at all. But everything was covered and that’s all that matters.
Thank you
Thank you
Jason H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Prime
Thankfully, we didn’t have to file a claim, but the policy fit our needs. We would use them again.
Allan C. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Prime
Fortunately we did not need to file a claim covered by this insurance. It was a great trip.
Emily S. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Prime
While I had no claim on this trip, I bought the same insurance a year ago and made a claim after a visit to hospital emergency during my holiday. The claim was honored fully and efficiently.
Shelley G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Nationwide Mutual Insurance
Prime
The plan looked good on paper but who knows until one files a claim.
Sheila D. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Prime
We didn't need to file a claim, but felt good knowing that we had the policy. We needed it mostly for the medical insurance but the coverage for trip cancellation and other airline related delays gave us some peace of mind. Worth it.
Frank B. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Prime
Super impressed! I have previously had a bad experience with another trip insurance company, which essentially kept on asking for the same documents and explanations over and over…and over. In the end, I gave up and moved on. So, I was skeptical when I had to file a claim for an injury this time.
What a pleasant surprise! They did ask, once, for a set of additional documents to be submitted (which included some items I had already submitted, like the itemized receipt and the credit card slip), but that was it. After the (re-)submission, the payment was issued within a couple of weeks—without my having to give them a nudge. I find the entire process to be fair enough. I will definitely use Nationwide’s Prime Plan again.
What a pleasant surprise! They did ask, once, for a set of additional documents to be submitted (which included some items I had already submitted, like the itemized receipt and the credit card slip), but that was it. After the (re-)submission, the payment was issued within a couple of weeks—without my having to give them a nudge. I find the entire process to be fair enough. I will definitely use Nationwide’s Prime Plan again.
Javier V. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Prime
Great plans and easy to navigate website. Would recommend and use again.
Steven M. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful