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Travel Insurance Reviews Tokio Marine HCC - Medical Insurance Services

Tokio Marine HCC - Medical Insurance Services was established in 1998 in Indianapolis, Indiana. Tokio Marine HCC is a full service organization offering a comprehensive portfolio of international group health, domestic short term travel medical insurance products and comprehensive plans, designed to address the insurance needs of travelers worldwide. Below are travel insurance reviews from travelers like you who purchased a Tokio Marine HCC plan from InsureMyTrip. Read the Tokio Marine HCC reviews to see which plan is right for you.

Learn more about Tokio Marine HCC - Medical Insurance Services.

Customers who have visited the Dominican Republic rated Tokio Marine HCC Medical Insurance
4.53 out of 5
38
ratings and reviews
97%
recommended
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Filed claim
The trip included a
cruise
Tokio Marine HCC Medical Insurance Atlas International
Absolutely a waste of money. My husband almost died on our trip and the insurance was a big fat FAILURE. Support and customer service was completely lacking. Don't waste your time or money. Did not pay for ANYTHING, but kept interfering with his care. Even denied the coverage for hotel room to be at his bed side.....clearly spelled out in the policy. What a complete waste.
Nancy G. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    After advising the insurance provider on this review, Tokio Marine HCC (TMHCCMIS) contacted the insured. One of the insureds had a medical emergency for which TMHCCMIS paid the air ambulance bill. However, in order to determine if the medical bills were covered under the policy, TMHCCMIS needed additional information from the insured, so they reached out directly to the insured to obtain this information.
    Jul 22,2019
  • Carol
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    We also received the following update from the insured:

    "Just to follow up on previous complaint about the insurance I purchased. I realize you are the broker and not the actual insurer.

    But finally after 7 months they have reviewed my case and agreed it was handled wrong. They will be reimbursing me for the portion they denied earlier for cost to be at bed side. They agree that they will pay the cost of the onboard medical (they just need a copy of my insurance denial), and will reimburse me for my out of pocket medical expenses for 2018 and 2019.

    Although I am grateful for that at a time when my husband was literally hanging to life and supported 100% on mechanical life support and now on heart transplant list is not when you want to fight these battles.

    At least the company is using my situation for training on how to manage and what they do for such extreme cases as ours."
    Jul 22,2019
  • Carol
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    Thank you for your continued feedback. Although we are pleased to hear that HCC has paid your claim, we regret to hear that you had so many issues with this claim while going through such a critical time. We wish you and your husband best wishes for the new year.
    Nov 25,2019
Tokio Marine HCC Medical Insurance Atlas Expedition
I feel less stressed knowing we have the medical insurance when out of country.
Plus the delay/lost bag coverage is nice.
Cheryl K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Great price for a product to keep my piece of mind while traveling. Great medical benefits.
Michael-Ray P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Didn't need the policy, but I guess that's good.
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Tokio Marine HCC Medical Insurance Atlas International
Found this plan to be exactly what we needed for a last minute trip we booked.
Ryan M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
HCC took 3 full months to send me my reimbursement for a pricey visit to the doctor while on an international vacation. Along the way, I checked in frequently, and it seemed their internal processing time was exceptionally slow. That said, when I started to wonder if this was a scam, I read that other reviewers had the same experience, but were ultimately paid. This is how they operate. HCC is by far the cheapest cost for the most comprehensive coverage. How often do you really have to file a travel insurance claim? If you have the patience to wait, and are willing to roll the dice a little, this is a good buy. If you want certainty, professional service, and speed, pay 3x as much for a better company.
Joshua A. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your claim took 3 months to process. In the future, if you have to file claim using a policy purchased through InsureMyTrip, please contact us and ask for a customer advocate. Our customer advocates can contact the claims department on your behalf to help expedite the claims process.
    Apr 28,2015
Tokio Marine HCC Medical Insurance Atlas International
Very convenient and affordable short term medical coverage for international travel.
Frank M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
It was great to have the peace of mind this insurance gave us but the exclusion of all of the activities such as horseback riding and zip lining and dune buggying made me wonder just how useful it would be since the chances of us getting hurt just walking around the resort were minimal.
john g. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Matt M.
    Photo
    We offer many different policies on InsureMyTrip. Each provider has different exclusions and some offer additional riders to cover specific activities. We are open 365 days a year for any questions you may have about travel insurance.
    Nov 19,2014
Tokio Marine HCC Medical Insurance Atlas International
I was very thankful that I didn't have to use the medical insurance plan as everything went absolutely wonderful. It was a comfort just knowing I had a plan if something did come up that I could use it.
Linda R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Tokio Marine HCC Medical Insurance Atlas International
Bought the insurance but, gladly, never had to use it (just for a 5 day trip to the Dominican Republic)
Franco A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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