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"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
It is important to note that fear of travel, travel advisories, and destination being inaccessible due to the Covid-19 are not covered risks under the Travelex Insurance policy that you purchased. In order to cancel or interrupt a trip due to quarantine, the traveler or a traveling companion would need to be physically quarantined themselves.
Travelex Insurance Services Inc. does not make claim determinations. Thus, for claim questions or to submit a claim, please contact the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, at 1-855-205-6054 or by email at [email protected], Monday – Friday, 7:00 am – 7:00 pm CST.
We also recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip. Additionally, to be of service we would like to offer you an extended date transfer, to reuse your policy towards a future trip. Alternatively, we can consider a premium refund in the event you cancelled your trip with no penalties, and you received a full refund from your travel supplier(s).
Please contact Travelex Insurance Services Inc. at [email protected] if you would like more information about either of these options.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."