Travel Insurance Reviews Travelex


Travel Insurance Quote LinkWith over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

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Customers rated Travelex
4.54 out of 5
2,573
ratings and reviews
97%
recommended
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Cruise
Filed claim
Travelex Travel Max
baggage was stolen due to rental car break in. They covered the cost of the car damage and most of the stolen items. The only issue was poor customer care and correspondence at times. I had to call/email to make them follow up and send the same receipts/docs more than once bc they did not read it or lost it in email. However, I was reimbursed for most of the stolen items. It took about a month for the entire process.
TORLOREAN Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to hear about what happened during your trip and that you are dissatisfied with your claim experience. InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Dec 04,2017
Travelex Flight Insure Plus
I had one incident. I had to change my plan flight. I contacted insure my trip about the change and they sent Travelex a notification. This was 4 days prior to my travel plans. I was told I would get confirmation about my change and I never did. I had to call to make sure I was covered. I got "it shouldn't be a problem". I would have preferred "It is NOT a problem". Faster response time would have been appreciated.
Nadja S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Great plan! Would definitely use this plan again in the near future.
Sonya S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Max
One of the best Travel Plan Insurance I experienced so far and wanted to share with everybody.
Hoa N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
We didn't need the coverage, but were glad to know that it was there. We've had trips that we did need the insurance, and were glad to have it, so we always get it when we book a trip.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
We didn't need any of the coverage, but it's nice to know that it's there if you need it. We've had trips for which we did need it, and were glad to have it. It is just one of the 5 P-s: Prior Planning Prevents P**** Performance.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Max
I am disappointed in the plan. I feel that your exclusion to cover mental health issues as a cause for cancellation is discriminatory. My wife did not plan her breakdown so we could get money back on the trip. It happened at an inopportune time as health issues can do. If she had a "medical issue" such as appendicitis or a broken leg we would have been reimbursed but due to the bias that surrounds mental health in this country we were denied. A health issue is a health issue, be it medical or emotional, and all should be covered.
joan o. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. We hope that fellow customers find your review and our reply educational.

    The Travelex Travel Max plan does have the following exclusion: mental, nervous, or psychological disorders, except if hospitalized. This exclusion is a standard exclusion in most, if not all travel insurance plans. In the future, please consider calling us prior to purchase to discuss the plan exclusions. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.
    Nov 28,2017
The trip included a
cruise
tour
Travelex Travel Basic
have been happy with travelex and in all my years traveling only had to file one claim for clothing I bought when my luggage was lost. Claim was handled promptly
Theodosia Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
Didn't need it, thank goodness, but happy to have it. I like Travelex best as it is primary. However, the premium is usually enough higher than secondary policies that I go with them and keep my fingers crossed. When I have had a claim with a secondary policy, it has been handled well, only have to deal with the inconvenience of chasing other policy payments first.
Owen W. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Quick and easy to get the quote and activate for my trip.
Gerard L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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