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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers who have visited Canada rated the Travelex Travel Basic plan
4.57 out of 5
69
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
tour
Travelex Travel Basic
My husband is disabled and we traveled with a CNA employed through an agency. During the trip I became acutely and seriously ill. The CNA needed to care for both of us from then on. Travelex wouldn't cover the cost of her services for me because she was a "traveling companion." My illness caused an extra day's stay, an ER visit, and changes in transfers. All these were covered. The only available flight home was in first class which turned out to be a medical necessity as I needed to constantly recharge a medical device. Travelex wouldn't cover that cost because I had not contacted their doctor. Had the summary of coverage spelled out that their doctor had to be contacted to approve flying first, it would have been done. This requirement is in the fine print of the policy, according to the adjuster under the heading " Emergency Medical Evacuation." As a retired physician I see Emergency Medical Evacuation as needing a helicopter to get me out of the Amazon before my appendix bursts.
Ann-Marie P. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative.

    We are sorry to learn of the illness that you suffered during your trip. Unfortunately, there are no travel insurance policies that will cover the costs of services provided by a CNA that you are traveling with.

    Your travel insurance provider, Travelex, responded with the following:
    "Thank you for taking the time to post about your experience on InsureMyTrip.com

    We have contacted the Claim Administrator, on your behalf, and we are happy to hear that you were eligible and reimbursed for the Trip Interruption, Trip Delay, and Medical Expenses, that you incurred while on your trip.

    It is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased. The policy details were sent to you on February 14, 2019 at 2:50 pm when the policy was purchased.

    On page 5 of the policy details there is an explanation related to Trip Interruption, which states;

    … the benefit payable … will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route. (emphasis added)

    On page 7 under the Medical Expense Benefit, the policy details outline the below;

    The Company will reimburse You for Medically Necessary covered expenses incurred to treat such Injury or Sickness during the course of the Trip provided the initial documented treatment was received from a Physician during the Trip.

    Medically Necessary in the policy is, additionally, defined as a treatment, service, or supply that is ordered by a Physician.

    That being said, the Claim Administrator would be happy to re-review your claim, if you have additional documentation that supports first class airfare was medically necessary and ordered by a Physician during your trip. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.

    Kind Regards,

    Amber"
    Nov 06,2019
The trip included a
cruise
tour
Travelex Travel Basic
Will be back to insure our next trip.
Curtis S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Having this coverage helped us to feel more at ease while traveling out of the U.S.
Fortunately, we encountered no unforeseen problems, so I have no first hand claims experience, but was glad to have had this coverage.
Michael L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Great value and customer service. Unfortunately, I did have to file a claim. It was handled quickly and efficiently with a positive result. I would definitely recommend and will purchase again.
Ellisa A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Tried to get through to someone when delta was late getting us to our connecting flight and it left without us. No one answered, number one representative and number two were busy. Poor service, would not waste money on this company.
Michael D. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. We are sorry to learn about your experience when reaching out to Travelex. We have shared your feedback with Travelex to review further and to ensure this does not happen again. If you have any questions or concerns, please feel free to contact us by emailing customercare@insuremytrip.com
    May 29,2019
The trip included a
cruise
Travelex Travel Basic
The plan was perfect for our needs. We already purchased the plan again for our trip next May.
Sharon L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
For expensive trips, definitely yes. For lower-cost trips, no.
I recently learned that my credit card has travel insurance benefits.
Florence S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Got sick while on vacation and had to see a doctor and get meds. Travelex re-paid me for all expenses. Excellent job!
Barbara S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
When I purchased the trip protection plan, I spoke with Carol at Insuremytrip. I explained my needs and Carol was very knowledgeable with the many options. Thanks to Carol, I chose the appropriate plan.
Lana L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
They paid the claim within two weeks.
Very professional and easy to file the claim.
Robert H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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