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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers who have visited Italy rated the Travelex Travel Basic plan
4.59 out of 5
104
ratings and reviews
98%
recommended
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Cruise
Filed claim
Travelex Travel Basic
complete waste of $$
Did not take the trip, tried to cancel as soon as I cancelled the trip...but was told this isn't possible
Stephanie R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate your feedback. Travelex has offered the following response:

    "Thank you for taking the time to post about your situation.

    We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.

    Please reach out to us at TISReviews@TravelexInsurance.com as we would like to go over your Date Transfer options, which will allow you to reuse your policy for a future trip.

    We appreciate your patience and regret that we were unable to provide a more favorable outcome."
    May 01,2020
Travelex Travel Basic
Great thing to have when traveling. It gave me peace of mind knowing I have coverage.
Mirasol B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
Website was easy to use. Had a few questions so called Customer Service, all my questions were answered & the Rep was very friendly & knowledgeable. Thought price was reasonable. Did not need to file any claims. Would definitely use again.
Laurie K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Having the insurance puts your mind at ease. Thank goodness, we didn't have to use it!
Josephine Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
My claim was approved and paid promptly. Documentation was easy to provide. The insurance did exactly what it was supposed to. I would buy it again.
Perry B. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Almost had to use plan, sick as dog on way home, almost kicked off flight in Paris. not worried had good plan. probably should have accepted kick off, might have still been there with you paying.
Richard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Good price for good coverage from a known insurer. Didn't need to use it, so I don't have any feedback about the claims process.
Jeff C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
A claim was submitted because there was a trip interruption during the cruise in that a port of call was not fulfilled due to weather, a valid condition. Travelex did not honor the claim basically saying that the cruise itself was not interrupted. However, we would not have incurred this additional expense for this port if it were not originally listed in the itinerary. I thought I had appropriate protection coverage only to find out this was not the case. BUYER BEWARE!! I DO NOT RECOMMEND THIS COMPANY UNDER ANY CIRCUMSTANCES!!
Emil M. would not recommend this plan to a friend or relative.
4 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing your feedback on this policy.

    With the Travelex Travel Basic policy, weather-related claims would only be covered if the following had occurred:

    Trip Cancellation / Trip Interruption:
    3. Common Carrier delays resulting from inclement weather, or mechanical breakdown or organized labor strikes that affect public transportation.
    4. arrangements cancelled by an airline, cruise line, motor coach company or tour operator, resulting from inclement weather, mechanical breakdown or organized labor strikes that affect public transportation.

    Missed Cruise Connection Benefit:
    We will reimburse you for Covered Expenses, up to the amount shown in the schedule, should you miss your cruise departure as a result of the cancellation or delay of 3 or more hours of all regularly scheduled airline flights due to inclement weather.

    Although this particular policy would not cover the situation you have experienced, we do have other plans that could, depending on your trip details. When planning your next trip, please feel free to contact us by phone at 1-800-487-4722 to receive a policy recommendation based on your concerns. Our licensed representatives are available 7 days a week and would be more than happy to assist you in finding the right plan for your trip.
    Mar 30,2018
Travelex Travel Basic
Didn't file a claim but provided peace-of-mind during trip!!
David C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
We thought we may have a storm delay and may be another night in Rome...that is when I thought of my travel insurance purchase...to reimburse me for an unplanned night at hotel...it did not happen...'just glad I knew I had coverage in case.
Carol M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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