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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.57 out of 5
1,469
ratings and reviews
98%
recommended
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Cruise
Filed claim
Travelex Travel Basic
Didn't have to file a claim, but seemed like a decent policy-
so better safe than sorry & I purchased it
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
The only problem with this insurance is that there is no compensation for a 3+ day delay of one of my bags when I returned home. Luckily, it was on my return home, but I think having not received my bag for this long period of time, with no compensation (even minimal) is wrong. They do not cover travel delay for arrival at the return place which makes sense, but still - having a bag missing that long is a total inconvenience and you would think that travel insurance would at least have some way to address it.
Charles P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your bags were delayed on the return journey. Baggage Delay benefits are designed to cover replacement of personal necessities when baggage is delayed by common carrier during outbound travel or during segments of your onward journey, but does not include coverage for the return trip to home or your final destination ending the trip. This is the industry standard.
    We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.
    Feb 07,2019
The trip included a
cruise
tour
Travelex Travel Basic
I opted to get this plan because my traveling companion's mother is older and we just can't predict the future. If something had happened, I had the peace of mind to know (or think I know) that our trip was insured and we wouldn't lose the money paid for the trip. Since I didn't actually have to use the insurance, I can't say whether the coverage was good ...it appears to be and my parents have had to use it in the past and they were happy with the coverage. So, that's good enough for me ...if you knew my mom and their travel companions :) !
Stephanie G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments since it also allows us the opportunity to advise your fellow travelers that they should review the definition of Traveling Companion before purchasing a policy. Your Travelex Travel Basic plan provides this definition:

    “ 'Family Member' means the Insured’s, or Traveling Companion’s
    • spouse, civil union partner or Domestic Partner,
    • Child,
    • siblings,
    • parents,
    • grandparent, step-grandparent, grandchild, or step-grandchild,
    • step-child, step-sibling, or step-parent,
    • step-aunt or step-uncle,
    • parent-in-law,
    • daughter-in-law or son-in-law,
    • brother-in-law or sister-in-law,
    • aunt or uncle,
    • niece or nephew,
    • legal guardian,
    • Caregiver,
    • foster Child, ward or legal ward;
    • spouse, civil union partner, or Domestic Partner of any of the above.
    • Family Member also includes these relations to the Insured’s or Traveling Companion’s, spouse, civil union partner or Domestic Partner."

    Please note that not all Comprehensive plans provide a definition that includes the family member of your traveling companion, so if you ever need assistance in the future, our team of licensed representatives are always happy to help. You can call us at 800-487-4722 with any questions regarding the policies, to obtain a quote, or even to purchase a policy over the phone.
    Feb 05,2019
The trip included a
cruise
Travelex Travel Basic
Review is based on the purchase as we did not need to use it. I called to make the purchase and the representative was very knowledgeable and helpful. He was able to answer all my questions with various travel scenarios. They are not commission based, so there is no upselling. Would use Travelex again!
Cherie T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
Claim processed quickly, with no problem.
Anthony Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
I didn't need to file a claim, but with the unpredictable winter weather and the partial government shutdown, I felt it prudent to have coverage. A lot could have gone wrong, but didn't. It's like most other insurance - you hope to never use it.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Although expensive- travel insurance is recommended when the weather can be uncertain, or whenever any less obvious or unanticipated travel interruptions/delays may occur. It's easy to understand how the insurance industry can make substantial profits from these policies.
ALAN H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
As I say in all these reviews, it's really not possible to do a review if you are not filing the claim. The test of insurance is how easily and completely they pay out what they say they will. Thankfully I had no need to file a claim so I have no idea whether or not it was a good purchase
Beverly H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Just received the claim notification that i will receive the check by mail. Thank you
Jenny T. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
The plan was well explained and easy to obtain over the internet.
Lindon S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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