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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.56 out of 5
1,408
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Travelex Travel Basic
We almost thought we might have to file a claim because our luggage was lost upon arrival in Paris; however, it was located and delivered to hotel next day.
Close call but always glad for insurance.
Wilmer K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
4 star means that I spent too much on a policy that we did not use but at the same time this policy gave us a peace of mind that we were covered if a problem came up. 5 star if we needed to use the policy and that use out weighted the cost of the policy that it was necessary to have and you had covered us to the terms of the policy. So all in all, thank you.
David Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Travelex does not allow to opt out of medical coverage when travelling in the U.S.A. With Medicare, I did not need medical coverage, only flight delay, cancellation/interruption benefits. Moreover, Travelex has an exceptionally long departure delay exclusion, I believe eight hours. There is not, however, any limit on arrival delays. On a May 15, 2017 United Airlines flight to Newark connecting to a direct flight to Madrid, Spain. The Orlando 3:30pm departure flight was canceled, and United put me on a Lufthansa flight to Frankfort that had a 3-hour layover, for a 3-hour flight to Madrid. Whereas total travel time to Madrid with United was 10 hours 20 minutes, this person disabled from a spinal injury was forced to stand/sit for more than 22 hours. Additionally, I had paid for Premium Economy bulkhead seat with United (because of the spinal condition), and Lufthansa put me in a Sardine Class window seat. I could not file a claim because I arrived at my destination, though 12 hours late, missing the first day of the tour.
Larry Dean M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • TIS Reviews
    Travelex
    Photo
    Hello,
    We want to thank you for taking the time to put your concerns in writing.
    With regards to your concern about the Travel Basic coverage, the comparison website allows you to compare the benefits, coverages, rates, and exclusions of the insurance plans offered by several different Travel Insurance Companies. When you spoke to the representative you did talk about a few different policies offered by different companies.
    The Travelex Travel Basic plan that you purchased is a package plan and while you can choose the trip cost amount that you want to insure on the policy, the only benefit that can be removed is the Trip Cancellation benefit. Please refer to the Travel Basic Description of Coverage that was emailed to you at the time of purchase on June 13, 2017 at 2:26pm.
    The Trip Delay Benefit, on page 12, states, “If your Covered Trip is delayed for 5 hours or more, we will reimburse you, up to the amount shown in the Schedule, for reasonable additional expenses incurred by you for hotel accommodations, meals, telephone calls and local transportation while you are delayed. We will not pay benefits for expenses incurred after travel becomes possible.” There are also six (6) different reasons allowing for Trip Delay, the first of which is, “any Common Carrier delay,” which is in the Description of Coverage on page 13. Trip Delay and Arrival Delay would be the same benefit, if it is for a covered reason.
    The Trip Interruption benefit, on page 10, states, “If you are unable to continue your Covered Trip for one of the Covered Reasons, we will reimburse you, less any refund paid or payable, for unused travel arrangements. . . .” There are specific reasons for this benefit, such as, “arrangements canceled by an airline, cruise line, motor coach company, or tour operator, resulting from inclement weather, mechanical breakdown or organized labor strikes that affect public transportation,” which is in the Description of Coverage on page 12.
    Insurance is highly regulated and to confirm coverage, completed claim forms and documentation are an important part of the claim process. We have contacted the Claim Administrator to help get the claim process started and they emailed you the applicable claim forms and a request for any required documents on Wednesday August 2, 2017. These documents are needed to evaluate and process your claim.
    We hope this clarifies the Trip Delay Benefit and Trip Interruption benefit on our Travel Basic policy. If you have any further questions, please contact the Claim Administrator at 1-866-968-2061 7:30am – 7:00pm CST, M-F. To download a Claim Form visit http://.travelexinsurance.com/SBClaims/.

    Kind Regards,
    Marcy
    Aug 07,2017
The trip included a
cruise
Travelex Travel Basic
We came "this close" to needing the coverage, and were glad it was there as things got worse. Fortunately, things got back on track and we did not have to file a claim.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
If it wasn't for this company I wouldn't have had the privilege to have travelers insurance.
Kai R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Price is reasonable. I don't know how they handle claims because fortunately I didn't have to file one. I felt safe and confident that my husband and I were protected for our trip.
Tamar B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
We take out insurance coverage because of our ages--76 and 82. That's why it is no longer a value but we feel a necessity. I have had several claims on previous vacations and had no difficulties being reimbursed that's why I am confident with the insurance I buy through this site.
Eugene K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
While traveling, I was able to concentrate on all the amazing experiences I was having rather than on the "what-ifs". I had a sense of security knowing I was covered for any possibility. Thank you
Christine B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
We have used insure my trip several times and thankfully have never had to file a claim. We will be using this site to choose travel insurance again for a trip scheduled in July of this year.
The peace of mind is well worth the investment.
Wilmer K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Hard to write a review when we didn't file a claim and don't really know how the company will perform!
Barbara S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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