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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.57 out of 5
1,467
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Travelex Travel Basic
I was thankful that I did not have to use the coverage. Our trip to France went very smoothly without any difficulty.
Suzanne T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
We thought we may have a storm delay and may be another night in Rome...that is when I thought of my travel insurance purchase...to reimburse me for an unplanned night at hotel...it did not happen...'just glad I knew I had coverage in case.
Carol M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
After many changes to flights and accommodations I finally had to cancel the trip entirely. When completing the claim form I listed the departure date as the latest one after all the changes, which was about a month later than the original departure date. WRONG thing to do! Always list the trip's very FIRST departure date, not the final departure date after all the rescheduling. Apparently the claims adjusters didn't read the back up info that I included showing all the costs and an changes to the departure dates; they only looked at the final departure date and disallowed the costs prior to that date. They sent me a partial reimbursement check which was approx. ½ of my total claim I resubmitted my claim along with all the backup data (again) showing the original departure date and they finally paid the balance of the claim.
Leigh M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are very pleased to hear that you did receive full reimbursement of your non-refundable travel expenses. In the future, please remember that you may call us to request an advocate who will support you with the process if you believe that you have a claim that has been unfairly denied. We look forward to working with you in the future.
    Oct 14,2017
Travelex Travel Basic
Good feeling to have a certain amount of insurance coverage. One question I have is that I don't know if we were covered in case of a strike I would be willing to pay a bit more for strike coverage.
Anne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this plan.

    The Travelex Travel Basic policy would be able to provide Trip Cancellation and Trip Interruption coverage due to "Common Carrier delays resulting from inclement weather, or mechanical breakdown or organized labor strikes that affect public transportation;"

    Additionally, the Travel Delay benefit would cover "any Common Carrier delay" if you had a delay of 5 hours or more.

    Please feel free to contact us if you have any questions or concerns. We are available 7 days a week at 1-800-487-4722.
    Oct 13,2017
The trip included a
tour
Travelex Travel Basic
This plan was way too expensive.
RUDOLF A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the travelers ages.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Oct 19,2017
Travelex Travel Basic
Luckily I did not have to use it.
Grete K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
Fortunately we did not need to use our insurance, but it was great knowing we had it if we needed tho.
David P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
I told rental car agencies I have you, no problem.
Richard D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Very helpful to talk with your advisor by phone, he helped me select the optimal package for our trip, just a few dollars more than the airline was asking just to cover the flight alone
Stuart S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
We had a pet emergency the night before we were to leave and had to postpone our trip for 3 days. It cost a lot to reschedule the flight and we lost the full amount of our first 3 night booking so the insurance, without coverage for pets, didn't help us at all.
Paul L. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • TIS Reviews
    Travelex
    Photo
    Dear Paul;

    We want to thank you for taking the time to put your concerns in writing, and we are sorry for your frustration.

    The InsureMyTrip.com website allows you to compare the benefits, coverages, and exclusions of the insurance plans offered. The protection plan’s Description of Coverage is available on the InsureMyTrip.com website to view prior to purchasing. It was also emailed to you, along with the Confirmation of Coverage, at the time of purchase on May 8, 2017 at 2:38pm.

    Please keep in mind, that the Travel Basic protection plan that was purchased is a Named Peril Policy meaning the policy outlines the coverage included and if the reason for trip cancellation or trip interruption is not listed, coverage does not apply. The 13 different reasons listed for Trip Cancellation and Trip Interruption can be found on pages 11 & 12 of the Description of Coverage. Unfortunately, pet emergencies are not an eligible reason for trip interruption benefits.

    We empathize with your unfortunate situation; however, we trust that you understand that based on the terms and conditions of the protection plan purchased.

    Kind Regards
    Sep 27,2017
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