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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.57 out of 5
1,734
ratings and reviews
97%
recommended
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Filed claim
Travelex Travel Basic
I always buy trip insurance before international trips, but I have never needed to file a claim before now. I bought the Travelex Travel Basic plan for a trip that we were supposed to take to Israel, but we were forced to cancel the trip due to coronavirus-related travel restrictions: Israel is requiring all travelers to self-quarantine for 14 days, and that would be impossible for us in a foreign country. I knew that the insurance policy would not cover coronavirus specifically, but the policy did indicate that it would cover certain "Unforeseen Events" causing trip cancellation or interruption, and one of those events was "You, or a Traveling Companion are hijacked, quarantined, subpoenaed, or required to serve on a jury." However, when I called Travelex they said that quarantine in this case only applies if we were quarantined at home and could not take the trip for that reason.
I understand that the coronavirus situation is unusual and that insurance companies don't want to pay out for all the trips that have had to be canceled as a result of travel restrictions, but I feel that there should be allowances made for these unforeseen events. If a traveler cannot make the trip because the country you are traveling to will not allow you in unless you can prove that you can self-quarantine for 2 weeks, the "quarantine" clause of the policy should allow for at least partial reimbursement of the cost of the trip.
Patricia F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Travelex has offered the following response:

    "Thank you for taking the time to post about your situation.

    We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.

    It is important to note that fear of travel, travel advisories, and destination being inaccessible due to the Covid-19 are not covered risks under the Travelex Insurance policy that you purchased. In order to cancel or interrupt a trip due to quarantine, the traveler or a traveling companion would need to be physically quarantined themselves.

    Travelex Insurance Services Inc. does not make claim determinations. Thus, for claim questions or to submit a claim, please contact the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.

    We also recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip. Additionally, to be of service we would like to offer you an extended date transfer, to reuse your policy towards a future trip. Alternatively, we can consider a premium refund in the event you cancelled your trip with no penalties, and you received a full refund from your travel supplier(s).

    Please contact Travelex Insurance Services Inc. at TISReviews@TravelexInsurance.com if you would like more information about either of these options.

    We appreciate your patience and regret that we were unable to provide a more favorable outcome."
    May 01,2020
The trip included a
tour
Travelex Travel Basic
I was sick in Morocco and needed help in changing my flight to come home a few days later. Was unable to do so with booking agent after five hours of trying because of so many callers due to coronavirus concerns. I called the number listed on my policy for callers outside the US and could not get through. The number is either incorrect or incomplete. Really needed some help and could not reach anyone - very disappointed!
Anne B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Travelex has offered the following response:

    "Thank you for reaching out to us on InsureMyTrip.com. We sincerely empathize with your unfortunate situation.

    The phone numbers to our travel assistance provider, On Call International, are correct. Please keep in mind, that due to the Coronavirus outbreak, Travelex, our assistance provider, and all travel supplier(s) are experiencing a very high volume of calls, and phone lines to travel suppliers around the world were over capacity (and thus sometimes not connecting), when you were in Morocco.

    Having said the above, we would like to obtain further information so we can follow up with On Call International. Please email us back at TISReviews@TravelexInsurance.com with the number you were attempting to call, as well as the date and approximate time in which you were trying to contact On Call International."
    May 11,2020
Travelex Travel Basic
This travel insurance plan contains good coverage for most aspects of our travel. In my opinion the price of travel insurance in general is too high. Five percent of the trip cost would be more reasonable than the normal ten percent.
Don’t need some of the coverages on the policy as we have the same insurance elsewhere.
We rarely needed to make a claim as we were able to reschedule cancelled trips with the trip provider with no loss of $$$$.
Do recommend travel insurance for the medical coverage as USA medical insurance does not cover you out of the country.
Carol M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Fortunately, didn't have occasion to use, so have no way of rating it.
Elmer N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
It was quick and easy to sign up, and very afordable. I could relax and know that we were covered!
Shannon B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
It was a very easy process. I was given different plans and chose the one best for my needs
Elizabeth D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Happy I did not have to use the insurance!!
Richard F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
I highly recommend trip insurance for peace of mind. We have needed to use it in the past and was a life saver.
Gail M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
I didn't actually NEED this policy because my cruise (Holland America Westerdam - 2/15-2/29) was cancelled because of China's coronavirus. Money wasted.
Kathleen L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Glad I didn't need to use the plan, but happy to have peace of mind.
Elizabeth L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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