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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.56 out of 5
1,440
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Travelex Travel Basic
Great company. Paid my claim with timely follow-up, excellent communication, and generally great customer service. Will continue to use this company in future travels.
Joy C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
The insuremytrip website was very useful in finding the best plan to suit my needs. I selected the benefits that were important to me to filter the available plans and then picked the one with the lowest price that had decent reviews. We had to cancel our trip due to my wife's illness. The claims process was clear and straight-forward. The Confirmation of Coverage included a link to file a claim. I filled out the web page, which generated an email to me with the claims form attached, as well as clear instructions and a 6-item checklist of items they needed. I had the choice of emailing the documents, uploading them, or mailing them. I chose email. When I emailed the final document on the list (which needed to filled out and signed by a doctor, so it took a week or so), I asked them to keep me apprised of the status of my claim. I didn't hear anything other than an automated response saying they had received my email, so after 5 days I called. It didn't take too long to get through to a live person. They told me it can take up to 15 days to process the claim. Three days later (8 days after I emailed the last document), I received an email saying the claim was approved and payment would be by EFT to my bank. Within a few days, I received notice from my bank that the deposit had been made. I'm quite happy with the whole experience.
Richard D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Thankfully we didn't need to use our insurance during our two weeks in Spain. But we were glad we had it "just in case". We were able to enjoy our trip and not worry about it!
Deborah H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Almost had to use plan, sick as dog on way home, almost kicked off flight in Paris. not worried had good plan. probably should have accepted kick off, might have still been there with you paying.
Richard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Did not need to use the insurance but it was comforting to know it was there.
William L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Coverage seemed comprehensive and the written information easy to understand.However, it was too expensive compared to other plans.
Betty M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We received the following reply to your review from Travelex:

    "Thank you for posting about your experience.

    We appreciate you taking the time to compare our plans to find the plan that best fits your travel needs. The cost of our plans is based on the insured trip cost and the age of the travelers.

    Our Travel Basic and Travel Select plans both offer Primary coverage, meaning you submit your claim to our Claim Administrator first, before submitting to your own personal insurance. We also have a 60 day look back window for pre-existing medical conditions. In addition, when the policy is purchased within 15 days (Travel Basic) or 21 Days (Travel Select) from the initial trip deposit, you will be eligible for the pre-existing medical condition exclusion waiver. We have several benefits, including those listed above, that differ from the plans offered by our competitors.

    If you ever have any questions about our benefits and how the coverage works, you can always contact our Customer Solutions Department at 1-800-228-9792, Monday – Friday, 8:00am-7:00pm CST.

    Thank you again, and we hope you think of Travelex the next time you need travel insurance.

    Kind Regards,
    Travelex Travel Insurance Company"
    May 24,2019
Travelex Travel Basic
Tried to get through to someone when delta was late getting us to our connecting flight and it left without us. No one answered, number one representative and number two were busy. Poor service, would not waste money on this company.
Michael D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. We are sorry to learn about your experience when reaching out to Travelex. We have shared your feedback with Travelex to review further and to ensure this does not happen again. If you have any questions or concerns, please feel free to contact us by emailing customercare@insuremytrip.com
    May 29,2019
The trip included a
tour
Travelex Travel Basic
I have bought this coverage for many trips but had never before filed a claim. This time I suffered a knee injury before the trip and was unable to go. I submitted all the required information and the plan reimbursed the airline change fee for the trip.
Jean W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Fortunately, we didn't need to use it. We are in our early seventies and this plan was an immense source of comfort. Being on Original Medicare, with excellent secondary coverage, we took very low medical expense coverage of only $15,000. That kept the cost low. Trip was to Hawaii.

Evacuation coverage was my reason for taking it.

I learned how important this coverage is on a QE2 cruise from New York to Southampton England. A man suffered a medical emergency well out in the Atlantic, with Nova Scotia the nearest land. A medical helicopter followed by a large refueling plane came to the ship. Due to heavy waves, both the man and his wife were lifted into the helicopter in a basket. Wonder what that cost?
Paul S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Good price for good coverage from a known insurer. Didn't need to use it, so I don't have any feedback about the claims process.
Jeff C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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