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Travel Insurance Reviews Travelex Travel Basic

Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.

To learn more, see the Travelex Travel Basic product page.

Customers rated the Travelex Travel Basic plan
4.56 out of 5
1,440
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Travelex Travel Basic
I read the plan through and was satisfied that the coverage would fit with the trip I planned. I was very happy with the flexibility that was offered as I added flights and destinations to my original trip. It was never a problem and the expanded coverage was always easy to obtain. I also was happy I did not have to test this the plan as I never needed to use it.
Gary S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Fortunately, I didn't encounter any obstacles before or during my trip and did not have to file a claim. Therefore,I can't really comment on the plan's responsiveness to problems, but I'm very happy that I didn't need to find out!
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Travelex Travel Basic
I purchased this policy, with the inclement weather of the NE area being a concern, when it would be time to fly out for our trip. Turns out I was blindsided when my spouse became ill and had to be hospitalized right before our trip. We had to cancel our trip. I made a claim, filled out the claim forms and submitted the required paperwork. After I sent the claim package in, I was sent a check for our total losses in less than three weeks. We will use this travel insurance company again, with the hopes of not having to use it, but the security of having it if we need it.
Robert E. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Travelex requires too much documentation. Customers might normally not keep boarding passes to prove that they actually followed through on the travel itinerary. They need to provide an alternative method for offering proof.
Travelex processed my claim quickly and for the full amount claimed.
richard c. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your 4 star review. Although we are sorry to hear that you were unhappy with the request for documents, we are very pleased to know that Travelex did provide you with the expected reimbursement.

    Most providers including Travelex allow insureds to submit claims online. Included on the website, you will find a list of "Frequently Asked Questions" along with the claim forms and a list of the required documents for each type of claim. Many of our customers review and print out this information prior to departing on their trip.

    One fact that cannot be stressed enough is to save your receipts and proof of expenses so that you can be accurately reimbursed, whether it be costs due to a delay of travel for hotel or meal, or medical records for emergency treatment received. This is especially important for medical care received overseas, as it can be incredibly difficult to get this paperwork once you have returned home. For filing a claim, nothing is more important than having accurate documentation for your loss.

    Our licensed insurance experts would also be happy to explain any part of the insurance policy. We are available to assist you by phone at 800-487-4722, or by chat, Monday - Friday, 7am-12am EST and Saturday - Sunday, 9am-9pm EST.
    Mar 29,2019
The trip included a
cruise
tour
Travelex Travel Basic
My husband and I have been traveling since 2004 and wouldn't leave on a cruise without cruise insurance. I have used insure my trip for many years and feel it has many plans to choose from and all reasonable.
Thomas M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
We had to cancel our trip just days before departure. I called Travelex, they sent claims forms immediately via email. I submitted forms and documentation by postal mail, and received full claim payment into my account within 9 days! I was amazed, because some of our friends on the same tour had cancelled months earlier, with other insurance companies, and still had no response from their insurance carriers! Travelex thru InsureMyTrip will always be my first choice in insurance!
William T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
I didn't need to use this insurance on my recent trip that went very smoothly, but from past travel experience that DID need help from a policy by Travelex, I was happy to sign up for it. Travelex has convinced me it is worth having.
Kathryn S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Easy process
Noah G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
I did not need to use the insurance so I really can’t comment on how the claim process works.
Kristen L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Travelex Travel Basic
Our trip was delayed due to weather, we missed our connection, stayed overnight at a hotel and missed a day of our prepaid travel package. We filed a claim with all required receipts and got full reimbursement. Really glad that we had the insurance!
Marla M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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